Operational Manager - united arab emirates - IBMC

    IBMC
    IBMC united arab emirates

    1 week ago

    د.إ180,000 - د.إ360,000 (AED) per year *
    Description

    IBMC is assisting our client in hiring a Operational Manager to unify and scale operations across their entities in Singapore, Hong Kong, and Indonesia.

    The role is responsible for building the group's operating system end-to-end: standardizing processes, implementing automation and ERP/SaaS tools, tightening cross-country coordination, and ensuring every function operates with clear KPIs, accountability, and visibility.

    This position requires a senior operator who understands SaaS-style workflows, multi-entity management, and the operational realities of fintech or prop trading environments.

    Key Responsibilities Strategic & Operational Leadership
    • Translate the group's strategic vision into measurable operational frameworks and goals.
    • Define and manage group-wide KPIs and OKRs aligned with growth and performance objectives.
    • Lead operational planning, forecasting, and execution to support group expansion.
    • Conduct full process audits across Group companies to identify bottlenecks and inefficiencies.
    Proactive Risk & Scalability Management
    • Continuously assess whether current processes, structures, and systems can withstand the next stage of growth.
    • Identify bottlenecks before they upscale into operational issues and propose mitigation plans.
    • Build a forward-looking risk framework that anticipates scaling constraints across YPF and FYFX.
    • Drive preventive actions to avoid growth disruptions and maintain operational stability.
    Process Optimization & SOP Development
    • Design, document, and roll out Standard Operating Procedures (SOPs) for all major operational domains — onboarding, customer success, marketing, HR, finance, and development.
    • Establish and enforce consistent operational standards across both entities.
    • Continuously monitor adherence to SOPs and drive updates as systems evolve.
    Systems Integration & ERP Implementation
    • Research and evaluate potential ERP or operational management systems to unify workflows, data, and reporting across entities.
    • Lead ERP vendor selection, cost-benefit analysis, and implementation planning.
    • Oversee integration of CRM, finance, HR, and trading systems into a single operational infrastructure.
    • Ensure automation of key reporting functions and build real-time operational dashboards.
    Cross-Entity Collaboration
    • Align Singapore (YPF), Hong Kong (FYFX), and Indonesia (support/ops) functions under a unified structure.
    • Standardize communication, reporting, and escalation procedures.
    • Drive coordination between YPF and FYFX teams to maximize operational synergy.
    Financial & Administrative Oversight
    • Collaborate with the CFO to control operational costs and track efficiency ROI.
    • Introduce operational cost tracking and resource utilization metrics.
    • Oversee contract execution and invoicing processes at a group level, ensuring compliance and timeliness.
    People Leadership & Culture
    • Build and mentor a high-performing operations and mid-management team.
    • Promote a culture of ownership, accountability, and continuous improvement.
    • Support HR with workforce planning, training, and team development aligned with group goals.
    Executive Collaboration
    • Partner with the CEO and CFO on strategic planning, risk management, and operational budgeting.
    • Provide data-driven insights and performance analysis to guide decision-making.
    • Support due diligence and investor relations with operational reporting and risk assessments.
    KPIs
    • ERP system researched, selected, and implemented within agreed timeframe and budget
    • Group-wide SOP coverage and adoption rate
    • Operational efficiency gains (turnaround time, cost-to-revenue ratio, process automation)
    • Cross-entity reporting consistency and KPI visibility
    • Team productivity, accountability, and satisfaction
    • Achievement of group OKRs and operational targets
    • Client onboarding cycle time
    • Reduction of backlog

    A pivotal role in the growth and success of a dynamic fintech group.

    Collaborative and supportive work environment where your ideas are valued.

    Opportunities for professional development and career advancement.

    Qualifications
    • Bachelor's or Master's in Business, Operations, or Systems Management.
    • 8–12 years' experience in operations, preferably within SaaS, fintech, or prop trading.
    • Proven experience in ERP evaluation and implementation, process re-engineering, and SOP design.
    • Strong analytical, leadership, and communication skills.
    • Experience leading multi-country or multi-entity operations.
    • Demonstrated ability to manage change and drive measurable performance improvement.
    • Location Requirement: This is a Bali-based position.
    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
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Operations manager