Assistant Operations Manager-Manpower Services - United Arab Emirates - Transguard Workforce Solutions

    Transguard Workforce Solutions
    Transguard Workforce Solutions United Arab Emirates

    1 week ago

    Description
    Description

    We are currently recruiting for an Assistant Operations Manager to join our Manpower Solutions team in our HQ, located in DAFZA, Dubai Airport Free Zone.

    Scope:

    The Assistant Operations Manager is responsible for supporting the smooth and efficient operation of Hospitality contracts and accounts in coordination with site supervisors, administrative support and the Account Manager.

    Responsibilities:

    Financial

    • Oversee all daily deployments of staff to assigned contracts.
    • Responsible for the timely and accurate submission of monthly Time & Attendance.

    Customer

    • Key point of contact with client site teams for all operational matters. 
    • Develop strong relationships with client POC to facilitate the growth of contracts. 
    • Management of internal teams such as demand planning, Billing, and payroll to ensure a smooth and efficient workflow process. 
    • Develop a strong and trusted relationship with employees through daily interaction assisting to resolve simple queries and concerns raised. 

    Process

    • Manage and optimize current workflow process across multiple lines of service, Transport, HR, Deployments and accommodation to ensure operational targets are achieved. 
    • Identify areas of improvement to enhance efficiencies and processes across the business unit.
    • Oversee the onboarding of all newly recruited staff to ensure a smooth hiring and deployment process.

    Innovation

    • Identify areas where repetitive tasks can be automated.
    • Reduce the amount of manual data and identify automated processes where possible.

    Selection Criteria

    • 3-4 years' experience in an outsourcing company or similar large-scale workforce. 
    • UAE driving license. 
    • Proficient in Computer and reporting skills. 
    • Fluency in English.
    • Conflict resolution skills.
    • Able to work flexible shift times to suit operational/client requirements.

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