Customer Solutions Director - Dubai, United Arab Emirates - Logistics Executive Group

    Logistics Executive Group
    Logistics Executive Group Dubai, United Arab Emirates

    1 week ago

    Description


    Our long-term MNC client provides high quality storage capacity and ancillary logistics solutions to support the movement of temperature-sensitive and perishable goods throughout the supply chain. With a growing footprint across the GCC cold chain sector they support a diverse portfolio of clients across FMCG & Retail marketplace. They seek a strategic & commercially experienced Customer Solutions Director based in Dubai.

    Reporting to the Executive Leadership Team, the Customer Solutions Director will shape and drive a customer‑centric commercial strategy that amplifies competitive differentiation and revenue growth. This role plays a pivotal part in translating customer needs into innovative, profitable solutions that enhance service delivery, deepen client relationships, and support organisational expansion within a dynamic regional market.

    Key Responsibilities

    Strategic Solution Development & Commercial Growth

    • Lead design and delivery of customised logistics solutions that align with client business objectives.
    • Drive new business opportunities, expanding wallet share with existing and prospective customers.
    • Develop pricing strategies that balance competitiveness with margin optimisation.

    Customer Leadership & Relationship Management

    • Cultivate and strengthen executive‑level customer relationships across key accounts.
    • Serve as the primary strategic advisor for customers, understanding needs and anticipating future service requirements.
    • Lead contract negotiations and renewals with senior stakeholders.

    Cross‑Functional Collaboration & Delivery Enablement

    • Partner with Operations, Commercial, and Technology teams to ensure seamless solution implementation.
    • Champion continuous improvement initiatives that enhance customer satisfaction and operational performance.
    • Align internal capabilities with market demands and solution architecture.

    Performance & Market Insight

    • Analyse market and customer insights to influence product development and service innovation.
    • Establish KPIs for customer success and solution delivery performance.
    • Monitor competitive landscape to inform strategy and positioning.

    Qualifications & Experience

    • Bachelor's degree in Business, Supply Chain, Logistics, Engineering, or a related field; MBA desirable.
    • Minimum 10 years' commercial leadership experience in contract logistics, 3PL/4PL, or supply chain solutions.
    • Proven track record of developing and selling complex logistics solutions in B2B environments.
    • Strong negotiation skills with experience leading strategic commercial discussions.
    • Demonstrated ability to build and maintain executive client relationships.
    • Analytical mindset with commercial acumen and operational awareness.
    • Excellent communication skills; additional languages a plus.
    • Experience in the Middle East, GCC region preferred.


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