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Abu Dhabi

    Civil Engineer - Abu Dhabi, United Arab Emirates - HotelShop

    HotelShop
    HotelShop Abu Dhabi, United Arab Emirates

    1 week ago

    Default job background
    Description
    DISPATCHER - Dispatching Petroleum Technicians
    WildcoPES is the New England, New York and Mid-Atlantic regions leader for the service, compliance, preventative maintenance and repair. WildcoPES is now accepting applications for a full-time Dispatcher positions in our Manchester, NH office. Medical, Vision & Dental start the day of hire

    Scope of Work:

    Dispatching service technicians daily to meet customer service needs. Position requires having a strong understanding of the geographical area that the dispatcher is based, great communication, problem solving skills and attention to detail. Project Management: manage scope of project and schedule of technicians.

    Job Summary:

    • Excellent communication and customer service skills.
    • Ability to handle an extremely high volume of service calls.
    • Negotiating priority of service call.
    • Create detailed project plans, with all tasks, dependencies, and timelines identified, and keep those project plans continuously updated.
    • Ensure scope, schedule, and budget data are communicated to stakeholders as they may evolve throughout a project.
    • Must have an above average ability to multi-task in a fast-paced environment.
    • Must work well under pressure and attention to detail is an absolute must.
    • Attention to data entry, updating information in a timely manner throughout the day.
    • Continuous communication with service technicians and providing optimal routing.
    • Technical support; providing directions, changes in scheduling, etc.
    • Notifying customers of delay in delivery schedule.
    • Track that our service technicians comply with customer requirements.
    • Assist in closing service calls and invoicing.
    • Collect and review service technician s paperwork and notes for completeness.
    • General office duties (faxing, scanning, typing, filing, etc.)


    Requirements

    Education Requirements:

    • High school diploma or equivalent.
    • 3+ years of experience dispatching Field Service Techs
    • Strong computer skills, excellent communication and organizational skills.
    • Proven ability to accurately and quickly develop creative solutions to problems.
    • Self-starter with multi-tasking ability and strong interpersonal skills.
    • Experience using internet maps and dispatch software.


    Benefits

    • Medical, Dental & Vision start the date of hire
    • 401K & Roth IRA Retirement Plan
    • Complimentary Life Insurance Policy
    • 16 days of PTO + 8 paid holidays
    WildcoPES is a drug-free environment and an Equal Opportunity Employer

    Education Requirements: High school diploma or equivalent. 3+ years of experience dispatching Field Service Techs Strong computer skills, excellent communication and organizational skills. Proven ability to accurately and quickly develop creative solutions to problems. Self-starter with multi-tasking ability and strong interpersonal skills. Experience using internet maps and dispatch software.
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