Call Center Agent – Community Management - dubai - Tafaseel Group

    Tafaseel Group
    Tafaseel Group dubai

    2 days ago

    Description
    About the Role:

    Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management. The ideal candidate will have prior experience in handling community or resident-related inquiries, and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service.

    This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments.

    Note: Priority will be given to candidates who are currently on a sponsored visa.

    Key Responsibilities:

    • Respond to incoming calls, emails, and other communication channels from residents or community members.

    • Handle service requests, general inquiries, and complaints in a professional and timely manner.

    • Log all interactions accurately using CRM or other ticketing systems.

    • Provide accurate information about community policies, events, and services.

    • Escalate complex or unresolved issues to supervisors as needed.

    • Maintain a customer-focused approach while managing a high volume of interactions.

    • Coordinate with internal departments to ensure follow-up and resolution of requests.

    • Uphold client service standards and represent the community positively at all times.

    Candidate Profile:

    • Previous experience in community management, real estate, or residential services is strongly preferred.

    • 1–3 years of experience in a call center or customer service role.

    • Strong communication and interpersonal skills.

    • Ability to remain calm and efficient under pressure.

    • Familiarity with CRM systems and basic Microsoft Office tools.

    • High level of professionalism and attention to detail.

    • Bilingual skills may be an advantage depending on the client's needs.

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