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    Food Beverage Attendant - Dubai, United Arab Emirates - IHG Hotels & Resorts

    IHG Hotels & Resorts
    IHG Hotels & Resorts Dubai, United Arab Emirates

    4 days ago

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    Description
    • You are responsible for dealing with guests requirements in a courteous, charming and professional sales-oriented manner to both internal and external guests
    • To serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager
    • To be the main direct guest contact sales person and offer prompt service
    • Be charming by being approachable, having confidence and showing respect.
    • Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
    • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
    • Serves customers according to the set standards, by taking their orders, posting the bills, collecting and serving the order, and bill accordingly
    • Presents bills to guests and ensures settlement of the same
    • Promotes all menu items and promotions
    • Ensures all opening and closing duties are followed according to the checklist
    • Responsible for all service preparation, e.g. polishing of glasses, cutlery and wiping tables
    • Responsible for clearing and arranging the stations
    • Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured
    • Performs other duties as may be assigned by your supervisor from time to time
    • Complies with hotel rules and regulations
    • Complies with company grooming and hygiene, and uniform standards
    • Ensures that all guest welcomed, seated and thanked on departure with a smile
    • Accurately and promptly fulfilling guest requests
    • Understands and anticipate guest needs
    • Maintains a high level of knowledge which will enhance the guest experience
    • Demonstrates a service attitude that exceeds expectations
    • Maintains a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities
    • Ensures compliance with relevant employment laws and hotel or company policies and procedures
    • Performs other duties and projects as assigned

    What We Need From You

    • Should have at least 1 year experience in hospitality industry in 4-5 star hotel
    • Should have familiarity about spirits and wines
    • Should be fluent in English (speaking, reading and writing)
    • Good knowledge about micros operating system
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