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    Guest Service Agent - Dubai, United Arab Emirates - Hilton

    Hilton
    Hilton Dubai, United Arab Emirates

    1 week ago

    Hilton background
    Description

    What will I bedoing?

    As Receptionist, youwill provide reception services for Guests to contribute to anoverall exceptional experience from check-in through check-out andcomplete audits, as required. A Receptionist contributes to thefirst impressions of our Guests and, therefore, must perform thefollowing tasks to the highest standards:

    • Achieve positive outcomes from Guestqueries in a timely and efficient manner
    • Ensurean efficient reception experience for Guests, including checkin/out, and complete audit procedures, asrequired
    • Ensure that both the Front OfficeManager and Reception Supervisors are kept fully aware of anyrelevant feedback from guests and, or, otherdepartments
    • Demonstrate a high level ofcustomer service at all times
    • Attendappropriate training courses, when required, and assist with theNight Team's training and developmentefforts
    • Demonstrate a knowledge of hotel roomcategories, room rates, packages, promotions and other generalproduct knowledge necessary to perform dailyduties
    • Maximize room occupancy and useup-selling techniques to promote hotel services andfacilities
    • Use the correct procedures regardingthe acceptance of foreign currencies, credit cards and cash inaccordance with the hotel credit policy
    • Complywith hotel security, fire regulations and all health and safetylegislation
    • Act in accordance with policies andprocedures when working with front of house equipment and propertymanagement systems
    • Follow company brandstandards
    • Assist other departments, asnecessary

    What are we lookingfor?

    Receptionists servingHilton brands are always working on behalf of our Guests andworking with other Team Members. To successfully fill this role,you should maintain the attitude, behaviours, skills, and valuesthat follow:

    • Previousexperience in a customer-focused industry
    • Goodcommunication skills
    • Commitment to delivering ahigh level of customer service
    • Ability to workon your own and as part of ateam
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