highly skilled technical support professional - dubai - beBeeTroubleshooter

    beBeeTroubleshooter
    beBeeTroubleshooter dubai

    2 days ago

    Job title: IT Helpdesk Technician

    Description

    IT Support Specialist Job Description


    We are seeking a highly skilled IT support specialist to provide technical assistance and resolve system issues for our organization.


    Job Summary:


    The ideal candidate will have strong knowledge of hardware/software troubleshooting and excellent customer-support skills. This position involves providing first-level technical support, installing/configuring operating systems (Windows/Mac) and software applications, managing user accounts/passwords/access in Active Directory/O365, monitoring/responding to IT tickets (L1), documenting issues/solutions, setting up new workstations/devices/peripherals, assisting with antivirus updates/system backups/security compliance, coordinating with L2/L3 teams on escalated problems.


    Main Responsibilities:


    • Troubleshoot hardware/software/network issues via phone/email/remote access;
    • Provide timely/responsive technical assistance to ensure smooth operation of all computer systems/equipment;
    • Maintain accurate records/docs detailing solved problems/status updates/backups security status etc. ;</ul><p >&#13; </p>
      <p style="font-weight:bold;">Technical Skills Required:</strong-> <br&-style":"padding-bottom:5pt">• Hardware maintenance/troubleshooting,<br&-style":"margin-top:-10pt -webkit-padding-end","-moz-webkit-padding-start":{"max-width": "175px""> • Software installation/configuration/maintenance,‏‏'break*";

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