Sales Manager - Dubai, United Arab Emirates - Al-Futtaim

Al-Futtaim
Al-Futtaim
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.


By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.


Overview of the role

What you will do

  • Supervises daily performance of Sales team by following up on vehicle sales achievements and taking part in nonregular transactions during peak season to ensure the required sales target is achieved.
  • Manage sales teams to achieve predetermined operational targets by providing and analysing business plans to meet operation targets determined by the centre management.
  • Monitor and evaluate the sales team performance to ensure that the specific portfolios of business performances are met by taking corrective action in conjunction with the centre management, whenever required.
  • Responsible for ensuring sales processes are efficient and customer complaints are managed by promoting standard sales procedures to the sales team members
  • Coach sales team members to deliver a consistent standard of Customer Care, while taking actions to develop individuals for future growth within the organization
  • Ensure business process standards are maintained, including the monitoring of Customer data capture and accuracy at all Point of Sales
  • Supervises the sales team activities to ensure that all activities are carried out as per the company's policies and procedures through effective communication and monitoring.
  • Meet with the Sales team to update on product knowledge through regular discussion and sharing information to enhance sales team confidence and performance.
  • Address customer complaints that require support to the Sales Executive to maintain customer satisfaction and achieve Customer Engagement targets.
  • Manage documentation and legal government relation matters pertaining to the sales function by adhering to the prescribed government rules and procedures to minimize legal implications to the business

Required skills to be successful

  • Customer (Guest) and Personal Service
  • Administration and Management skills
  • Sales and Marketing skills
  • Personnel and Human Resources skills
  • Good Judgement Skills, Decision Making and Social Perceptiveness.

About The Team
As a Sales Manager you will be reporting to Dealer Principal.


What Equips You for The Role

  • 4+ years' experience in managing a sales team within premium brands
  • Customer satisfaction centric approach
  • Ability to coach, train and motivate the sales team
  • Sales planning and forecasting
  • Wide knowledge of the automotive industry especially within American brands
  • Aware of the automotive banking and finance process
  • Problem solving skills in maximizing business opportunity
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