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    FB Associate - Dubai, United Arab Emirates - the first group dubai

    the first group dubai
    the first group dubai Dubai, United Arab Emirates

    4 days ago

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    Description
    • Responsible for doing all preparations before and during the service like preparing tables and polish cutlery.
    • Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.
    • Have an extensive knowledge of the menus and other F&B outlets.
    • Serving in either conference rooms or other F&B outlets if required.
    • Taking orders from the guests, explaining menu and advising the guest on their decision making.
    • Liaising with management for advice if required.
    • Communicating with the kitchen about the orders and being very clear about special wishes of guests.
    • Consistently upselling of food and beverages and making guests aware of the promotions.
    • To be aware about the items availabilities.
    • If necessary preparing orders like drinks and preparing snacks and breads.
    • Serving at parties and reception if required.
    • Dealing with the payments and doing closure paperwork if required.
    • Serving the guests with all F&B requirements during their stay in an attentive and efficient way.
    • Taking reservations, in co-orporation with the supervisor and hostess/host if necessary because of special requests of the guest.
    • Responsible for cleaning tasks during and after service.
    • Making sure that all the guest areas look immaculate.
    • Attending departmental meetings if required.
    • Taking feedback from the guests and notifying management about it.
    • Sharing ideas for improvement.
    • Know the software in the F&B outlets to be able to put in the orders.
    • Ensuring the guests receive what they ordered, guest satisfaction is key at all times.
    • A minimum of 2+ years experience is essential.
    • Preferably experienced in high volume F&B operations.
    • Maintains great customer service to all guests.
    • Planning and organising tasks, people and supplies.
    • Excellent interpersonal and communication skills.
    • Quantified experience in food safety and hygiene.
    • Advanced customer service skills.
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