Senior Manager Cards - Abu Dhabi, United Arab Emirates - ITHR Technologies Consulting

    ITHR Technologies Consulting
    ITHR Technologies Consulting Abu Dhabi, United Arab Emirates

    1 week ago

    Description


    ### ** Job Opportunity: Senior Manager Cards & Payments Operations**

    **Location:** United Arab Emirates

    **Company:** ITHR

    **Employment Type:** Permanent

    **Availability:** Immediate joiners preferred

    **Salary:** Negotiable based on experience

    ---

    ### **About the Role**

    ITHR is seeking a dynamic and experienced **Senior Manager Cards & Payments Operations** to lead and optimize our end-to-end payment operations. This role is ideal for professionals with deep expertise in card issuance, acquiring, wallets, and UPI-based ecosystems, who are passionate about driving operational excellence and innovation in the fintech space.

    ---

    ### **Key Responsibilities**

    - Lead and manage daily operations for **card issuance, acquiring, wallets, and UPI-based transactions**.

    - Interface with **payment networks** (VISA, Mastercard, RuPay, NPCI) to ensure seamless **settlement, reconciliation, and dispute resolution**.

    - Drive **automation, scalability, and efficiency** across transaction processing and customer support workflows.

    - Ensure **compliance** with local and international regulations (RBI, PCI-DSS, ISO, etc.).

    - Collaborate with **technology, compliance, and product teams** to support new payment features and enhancements.

    - Monitor and analyze key **operational metrics** (e.g., transaction success rate, decline trends, TAT, fraud ratios).

    - Lead **incident response and escalation management** with partner banks, processors, and service providers.

    - Implement robust **fraud monitoring, chargeback, and dispute management** controls.

    - Manage **vendor and partner relationships** related to cards and payment infrastructure.

    - Support **audits, internal risk assessments, and regulatory inspections**.

    ---

    ### **Required Qualifications & Experience**

    - 712 years of experience in **payments operations, digital banking, or fintech**.

    - Proven exposure to **card schemes** (VISA, Mastercard, RuPay) and **UPI ecosystems**.

    - Hands-on experience with **wallets, tokenization, APIs, and EMV transaction processing**.

    - Strong understanding of **settlement, reconciliation, chargeback cycles, and dispute management**.

    - Excellent knowledge of **regulatory frameworks** (RBI, NPCI, PCI-DSS).

    - Experience with **banking systems, payment gateways, or fintech platforms**.

    - Strong **analytical, communication, and stakeholder management** skills.

    - Bachelors degree in **Engineering, Finance, or related fields** (MBA preferred).

    ---

    ### **Preferred Profile**

    - Experience with **VISA, Mastercard, RuPay/NPCI**, fintech aggregators, or issuer/acquirer banks.

    - Familiarity with **ISO 8583 messaging standards**, **UPI APIs**, and **RTGS/IMPS/NEFT** operations.

    - **Host certifications** and experience with **certification tools** like **FIME FINSIM**.

    ---

    ### **Why Join ITHR?**

    - Be part of a **fast-growing fintech environment**.

    - Work on **cutting-edge payment technologies** and global integrations.

    - Enjoy a **collaborative, innovation-driven culture**.

    - Competitive compensation with **flexibility and growth opportunities**.

    ---



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