Sportsbook Account Manager Team Leader - dubai - Pragmatic Play Ltd.

Description

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world's biggest online casinos for its cutting‑edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with 10,000 ARRISERS See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here

As one of the senior members of the newly created Sportsbook Account Management team, the Account Manager Team Lead will play a central role in driving the success of our Sportsbook vertical. Reporting directly to the Head of Account Management, you will manage a team of Account Managers while also maintaining direct relationships with key clients.

This is a hands‑on leadership role, combining team management, client‑facing account ownership, and commercial responsibility. You will shape the foundations of how our Account Management function operates and set the standard for excellence within the team.

• Lead, coach, and support a team of Account Managers, providing regular feedback, training, and performance reviews.
• Maintain and grow relationships with key Sportsbook clients, acting as a trusted partner to senior stakeholders.
• Ensure contractual obligations (including SLAs) are delivered and exceeded, monitoring client satisfaction and retention.
• Drive commercial growth by identifying upsell opportunities and aligning internal resources to maximise client profitability.
• Oversee reporting on account performance, ensuring KPIs are tracked, communicated, and acted upon.
• Collaborate closely with Sportsbook Support, Product Managers, and Operations to address client needs and deliver value.
• Partner with the Customer Onboarding team to ensure smooth handover of newly launched accounts into long‑term account management
• Represent the company and the Sportsbook team at industry events and exhibitions

• Superb communication skills. You can communicate effectively with different types of people, from senior stakeholders to trading experts across various communication channels, such as email, phone, video call, or face‑to‑face.
• Your relationship skills allow you to build rapport, trust, and loyalty with your accounts. You will help manage their expectations, and resolve issues handling a variety of scenarios with professionalism.
• You are an Account Manager with strong organisational skills. You will manage a diverse portfolio of customers and can arrange customer data and details systematically.
• Strategic skills allow you to think big picture, align your actions with your account's objectives, and propose Sportsbook solutions that meet their needs. Through your knowledge of Sportsbook trends, you can address their challenges and present opportunities.
• Your Sportsbook knowledge allows you to fully understand the product we are offering to your accounts, helps overcome issues, and suggest solutions. You work in close tandem with internal Trading & Product teams to keep your accounts updated on the latest developments to our product and how they may benefit their business.
• Analytical skills ensuring you are comfortable with assessing and monitoring typical Sportsbook and Account Management KPIs. You should be comfortable gathering data to ensure we deliver better value to the client hence keeping them more engaged.

• Previous B2B Sportsbook experience is preferable.
• Previous experience with leading and mentoring team members fostering growth, accountability, and professional development.
• Fluent written and verbal communication skills in English.
• Fluent written and verbal communication skills in Spanish or Portuguese are an advantage.
• Flexible approach to working hours. The role will require working with accounts in various locations across different time zones.
• Available to travel as the role will require occasional travel to visit clients and/or industry events.

• A detailed company training on highest standards.
• A chance to work in friendly and supportive culture.
  
• Tremendous growth opportunities in a large fast moving international company.
• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
• Private healthcare
• Lunch provided at the office once a week