Team Leader - Dubai, United Arab Emirates - Hermes

    Hermes
    Hermes Dubai, United Arab Emirates

    1 week ago

    د.إ180,000 - د.إ330,000 (AED) per year *
    Description
    Description

    Responsibilities 

    People development and team management

    • Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs.
    • Motivate team member with individual recognition via sales results, customer experience results, métier management and customer relationship management.
    • Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts.
    • Ensure teams receive proper training regularly to develop customer experience, product knowledge, selling skills and other skills for personal development.
    • Set up weekly briefing with the team to reinforce the communication with the staff sales and to the management team
    • Ensure image and grooming standards are professional, reflective of the brand adhering at all times to the company guidelines.
    • Proven ability to deliver commercial results through strategic floor and appointment-based selling.
    • Proactive in motivating and supporting the team to achieve individual and collective goals.

    Sales and Service

    • Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target.
    • Ensure a high standard of customer service and experience.
    • Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers.
    • Organize and animate qualitative, energetic and relevant morning briefing on a regular basic.

    Operations

    • Be present in the selling floor as manager on duty to oversee daily store operation. Assist team whenever required in the selling process or in any other operation.
    • Ensure the store operation standards of his/her perimeter: stock management and CRM.
    • Complete the Daily Sales Report accurately with qualitative feedback when required.
    •    Organize and manage breaks and staff roster to ensure adequate floor coverage.

    Product

    • Always ensure and maintain a neat and tidy visual merchandising.
    • In charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc.
    • Be responsible for market updates and give buying advises to store manager.

    Profile

    • Extensive experience in the fashion industry, with a strong understanding of trends and market dynamics.
    • Skilled in engaging and building relationships with high-net-worth clients to drive loyalty and sales.
    • Consistently polished and well-presented, embodying professionalism and brand standards.
    • Over 3 years of experience in luxury brands, with a deep appreciation for the sector.
    • Minimum 2 years' experience in a supervisory role within a luxury sector.
    • Exposure to a diverse clientele, ensuring adaptability and cultural awareness in client interactions.
    * This salary range is an estimation made by beBee
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