- Objective:Deliver outstanding customer service to ensure high levels ofcustomersatisfaction.
- Measures:Customer feedback scores repeat customer rate resolution ofcomplaints and customer service awards orrecognitions.
- Objective:Achieve or exceed sales targets through effective sales techniquesand customerengagement.
- Measures:Total sales revenue sales growth percentage achievement ofindividual sales targets and upselling/crosssellingrates.
- Objective:Create visually appealing and highquality floral arrangements thatmeet or exceed customerexpectations.
- Measures:Customer satisfaction with custom orders feedback on creativity anddesign and adherence to floral design trends andstandards.
- Objective:Maintain a high level of knowledge about flowers plants and relatedproducts to provide expert advice and recommendations tocustomers.
- Measures:Accuracy and comprehensiveness of information provided to customersparticipation in training sessions and certifications orrecognitions received.
- Objective:Efficiently manage inventory to ensure availability of freshflowers and supplies while minimizingwaste.
- Measures:Inventory turnover rates levels of stockouts or overstocksituations and wastagerates.
- Objective:Ensure accurate and timely fulfillment of orders includingpreparation packaging anddelivery.
- Measures:Ontime delivery rate accuracy of order fulfillment and customerfeedback on deliveryservice.
- Objective:Actively participate in marketing and promotional activities toattract new customers and retain existingones.
- Measures:Engagement rates for promotional activities contribution to socialmedia presence and participation in community events orpartnerships.
- Objective:Collaborate effectively with team members to ensure a cohesive andproductive workenvironment.
- Measures:Peer feedback participation in team meetings and projects anddemonstration of positive teamworkbehaviors.
- GreetingCustomers: Providing a warm welcome to customers enteringthe shop.
- UnderstandingNeeds: Listening to and understanding the customers needsfor specific occasions orpurposes.
- Providing Adviceand Recommendations: Offering expert advice on flowerselection arrangement styles and care tips based on the customersneeds and budget.
- HandlingOrders: Taking detailed orders for custom arrangementsincluding preferences for specific flowers colors andbudget.
- SalesTransactions: Completing sales transactions processingpayments and arranging for deliveries orpickups.
- CreatingArrangements: Designing and preparing floral arrangementsaccording to customer orders or for general sale including bouquetswreaths and special occasionarrangements.
- CustomizingOrders: Tailoring floral designs to meet specificcustomer requests themes orevents.
- DisplayingMerchandise: Setting up attractive displays of flowersand plants within the store to enticecustomers.
- OrderingSupplies: Managing inventory levels and ordering flowersplants and florist supplies asneeded.
- ReceivingDeliveries: Checking and processing incoming shipments offlowers and supplies ensuring quality andquantity.
- FlowerCare: Ensuring all flowers and plants are properly caredfor including cutting stems watering and maintaining appropriatestorage conditions to maximize freshness andlifespan.
- MaintainingRecords: Keeping accurate records of sales orders andinventorylevels.
- SchedulingDeliveries: Organizing delivery schedules for orders toensure timely and accurate delivery tocustomers.
- HandlingComplaints: Addressing and resolving any customercomplaints or issues related to orders orservice.
- PromotingProducts: Engaging in marketing efforts to promote theflower shop s products and services which may include social mediapromotion email marketing or participating in localevents.
- Building CustomerRelationships: Encouraging repeat business by developingpositive relationships with customers offering excellent serviceand following up onsatisfaction.
- StayingInformed: Keeping up with trends in floral design newflower varieties and industry bestpractices.
- Adapting toSeasons and Holidays: Preparing for seasonal fluctuationsand holiday demands with appropriate stock and designofferings.
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Florist Sales Person - Abu Dhabi, United Arab Emirates - CHOICE FLOWERS .LLC
Description
1. Customer Satisfaction andServiceExcellence
2. SalesPerformance
3. Floral DesignandCreativity
4. ProductKnowledge andExpertise
5.InventoryManagement
6. OrderFulfillment andDelivery
7. Marketing andPromotionEfforts
8. TeamworkandCollaboration
RequirementsCustomerService andSales
Floral DesignandArrangement
Inventory andSupplyManagement
AdministrativeTasks
Marketing andPromotion
ContinuousLearning andAdaptation
Customer Service and Sales Greeting Customers: Providing a warmwelcome to customers entering the shop. Understanding Needs:Listening to and understanding the customers' needs for specificoccasions or purposes. Providing Advice and Recommendations:Offering expert advice on flower selection, arrangement styles, andcare tips based on the customer's needs and budget. HandlingOrders: Taking detailed orders for custom arrangements, includingpreferences for specific flowers, colors, and budget. SalesTransactions: Completing sales transactions, processing payments,and arranging for deliveries or pickups. Floral Design andArrangement Creating Arrangements: Designing and preparing floralarrangements according to customer orders or for general sale,including bouquets, wreaths, and special occasion arrangements.Customizing Orders: Tailoring floral designs to meet specificcustomer requests, themes, or events. Displaying Merchandise:Setting up attractive displays of flowers and plants within thestore to entice customers. Inventory and Supply Management OrderingSupplies: Managing inventory levels and ordering flowers, plants,and florist supplies as needed. Receiving Deliveries: Checking andprocessing incoming shipments of flowers and supplies, ensuringquality and quantity. Flower Care: Ensuring all flowers and plantsare properly cared for, including cutting stems, watering, andmaintaining appropriate storage conditions to maximize freshnessand lifespan. Administrative Tasks Maintaining Records: Keepingaccurate records of sales, orders, and inventory levels. SchedulingDeliveries: Organizing delivery schedules for orders to ensuretimely and accurate delivery to customers. Handling Complaints:Addressing and resolving any customer complaints or issues relatedto orders or service. Marketing and Promotion Promoting Products:Engaging in marketing efforts to promote the flower shop s productsand services, which may include social media promotion, emailmarketing, or participating in local events. Building CustomerRelationships: Encouraging repeat business by developing positiverelationships with customers, offering excellent service, andfollowing up on satisfaction. Continuous Learning and AdaptationStaying Informed: Keeping up with trends in floral design, newflower varieties, and industry best practices. Adapting to Seasonsand Holidays: Preparing for seasonal fluctuations and holidaydemands with appropriate stock and design offerings.