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Dubai

    Front Office Supervisor - Dubai, United Arab Emirates - Accor

    Accor
    Accor Dubai, United Arab Emirates

    1 week ago

    Accor background
    Description

    JobDescription

    TheRole:

    • Responsible for the sales, theorganization and the quality of the services delivered to thecustomer for the Front Officedepartment.
    • Covering daily Front OfficeSupervisor Tasks: handle different guest challenges and situationsand be part of the first response emergencyteam.
    • Perform any other duties that may beassigned from time to time by Assistant Front OfficeManager.

    Key Deliverables AndResponsibilities

    Planning& Organizing:

    • Replace efficiently the AssistantFront Office Manager during his/her day off orholidays.
    • Define the organization of work to beperformed by the team members, and supervise, co-ordinate and plandaily activities of personnel.
    • Responsible forthe Front Office operational - Reception Agents andBellpersons.
    • Ensure that the standards of theBrand and all associated procedures are applied on a day-to-daybasis.
    • Organize Front Office department relatedactivities.
    • Organize the daily briefing andtogether with the Assistant Front Office Manager the monthlydepartment meeting
    • Brief front-office staff onevents, promotions etc.
    • Aware about localrequirements (follow up and responsible for DTCM reports and Policerequirements).
    • Ensure the achievement of thehighest occupancy in the complex at the best rate, as per hoteltarget.
    • Prepare the daily sheet and organize abriefing with Reception and Bellpersons (handover to the next shiftleader).
    • In charge of planning of the FOdepartment during the night.

    Operations

    • Provide a first response in case ofguest issues, liaising with the Cluster Rooms Division Manager andwith the HODs (Front Office, F&B, Security, Engineering),update the Front Office Supervisor log and be part of the firstresponse emergency team.
    • Ensure that there iscompliance to all work legislation in thedepartments.
    • Pay special attention to properupkeep of the hotel, especially of the front desk, hallways, thelobby and the Parking lot and rooms.
    • Trainsteam members and co-ordinate the monthly on the job training forthe whole department.
    • Prepares and check thework schedules.
    • Brief night staff about dailyactivity of the hotel
    • Inspect all public areas,F&B outlets, back of the house, whenever possible takeaction or report to the HOD.
    • Try to conserveenergy and ensure cleanliness of thecomplex.
    • Ensure close co-operation with otherdepartments.

    Qualifications

    • Bachelor Degree in Business orsimilar preferred
    • Minimum of 2-3 yearsoperational experience in Front officefunctions
    • Strong reporting and analyticalskills
    • Excellent team player and communicationskills
    • Service focused personality isessential; experience is an asset

    AdditionalInformation

    Experience is anasset.

    Prior experience working with Opera,Opera cloud, FMC, Future log or a relatedsystem.

    Fluency in English written andverbally.

    Additional languages are aplus

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