- Assist the Front Office Manager with the daily department operations
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information, as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend appropriate training courses, when required
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments, as necessary
- Positive attitude and good communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in a customer-focused industry
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House Manager
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Mandarin Oriental Hotel Group Abu Dhabi, United Arab Emirates**Position**: Spa Concierge (Full time #533494) · **Property / Office**: Emirates Palace, Abu Dhabi · **Location**: Abu Dhabi, United Arab Emirates · **Responsibilities**: · - Support the company's philosophy and company culture through the use of Pillars of Legendary Quality Exp ...
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IT Supervisor
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Sales Coordinator
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Le Royal Meridien Abu Dhabi Abu Dhabi, United Arab EmiratesFollow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address gu ...
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Front Desk Receptionist-- Emirati Female
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Front Office Executive
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Patient Relations Officer
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Front Office Executive
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NMC Healthcare Abu Dhabi, United Arab Emiratesa) Receives and responds to customers and guides them for the process to be followed. · b) If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. · c) Fill the claim form ...
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Female Front Office Supervisor
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Bab Al Nojoum Abu Dhabi, United Arab EmiratesManage all aspects of the front office areas which may include, but is not limited to · - guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize Beach Camp profitability. · - Adh ...
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Receptionist - Gaa
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GEMS Education Abu Dhabi, United Arab EmiratesAbout the Role · This is for a full-time Front of House Receptionist position, supporting the admin department. The Front of House is the first contact person that ensures positive customers satisfaction for all interactions with parents, visitors, staff and students. Working hou ...
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Call Center Agent
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Admin Assistant- Abdulla Bin Otaiba School
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Call Center Agent
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Al Farah Group Abu Dhabi, United Arab Emirates**AL FARAH RESTAURANT** · Position Title: Call Center Agent · Employment Type: Full Time. · **Salary**: Depending on experience and qualifications. · Experience: 3 years in F & B industry · Job Location: Abu Dhabi, UAE · **Job Role**: · - Manage all inbound calls/orders and inqui ...
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Customer Care Executive
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NMC Healthcare Abu Dhabi, United Arab EmiratesGreets patients or their families and finds out the nature of their enquiry. · - Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere. · - Advocate Patients' and their families' rights and responsibilities, confiden ...
Telephones Supervisor - Abu Dhabi, United Arab Emirates - Hilton
Description
A Telephones Supervisor assists the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.
What will I be doing?
As a Telephones Supervisor, you will assist the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. A Telephones Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What are we looking for?
Telephones Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all