Teamio CZ SL Candidates 8 - Dubai, United Arab Emirates - Concentrix

Description

About thejob

TheRole:

The Delivery Leader,Operations will be responsible to manage the overall operationsprogram

scope for a Global Client. This is a keyleadership role with P&L responsibility and will directlyimpact the growth trajectory of one of the most disruptive andfastest growing businesses of the company.

Essential JobElements:

P&L: ManageP&L of the business operations, including the developmentand execution of the overall business strategy.

Operations: Driveoperational improvements for business vertical including optimizingresource allocation across teams, measuring progress againstbusiness goals.

Team management:Manage a large, high performance, global team.Improve organizational efficiencies, build scalable businessprocesses and infrastructure. Help align delivery capability topipeline demand. Design and run scaled operations with adata-oriented approach. Provide vision and leadership forbusiness.

Strategy: Buildstrategy aligned with the growth objectives. Lead cross-functionalstrategic planning activities to plan budgets, expansion plans andoperational plans (service design, operations costs, hiring,etc.).

ClientSatisfaction: Ensure client satisfaction. Become'Voice of the Customer' Establishstrong

relationships withclients.

Business Growth:Support business growth by collaborating with Sales& marketing across geographies.

Best practices:Develop and deploy best practices across offerings.Collaborate across domains to share and understand best practicesand implement where applicable.

Innovation: Leadinnovation & value add efforts between Client andConcentrix.

Domain Capability:Strengthen domain capabilities.