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    Technician - Winch Hoist - Dubai, United Arab Emirates - Al-Futtaim Automotive

    Al-Futtaim Automotive
    Al-Futtaim Automotive Dubai, United Arab Emirates

    2 weeks ago

    Default job background
    Description
    • Revenue and Contribution: Contribute to achieving Service Labor and Total Service Revenue targets.
    • Product Knowledge: Possess adequate knowledge of Ingersoll-Rand pneumatic Tools, Hoists, and Winches, with a focus on troubleshooting Air Winches. Demonstrate proficiency in the mechanical aspects of the products.
    • On-Site Work: Be prepared to work on end users' sites and in field settings.
    • Service & Team Support: Embrace a positive attitude and actively collaborate with the team, serving as a key team member. Assist in service-related tasks and excel in report generation with strong English communication skills.
    • Customer Care: Commit to delivering the highest level of customer care and aim to achieve Customer Satisfaction Index (CSI) objectives for service operations.

    Required skills to be successful:

    • Comprehensive Product Knowledge: Possess in-depth knowledge of various industrial products, with exceptional troubleshooting skills, particularly in Air Winches, Air Tuggers, Man Riders, Hoists, BOP Hoists, and related equipment.
    • Strong Communication Skills: Effective communication in English is essential for interaction with team members, clients, and reporting.
    • UAE Driving License (Advantageous): Having a UAE driving license is a plus, facilitating mobility and fieldwork.
    • Team Player: Excel in teamwork, actively collaborate with colleagues, and contribute to a harmonious work environment.
    • Continuous Self-Improvement: Maintain a commitment to ongoing learning and skill enhancement in the ever-evolving field of industrial products and services.
    • Self-Motivated: Display a proactive and self-driven approach, taking individual initiative to solve problems and meet objectives.
    • Customer-Service Oriented: Prioritize customer satisfaction, demonstrating a customer-focused approach in all service activities.
    • Positive Attitude: Maintain a positive and professional attitude, promoting a constructive work atmosphere.
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