Cabin Crew Manager - Sharjah - Avseeker Limited

    Avseeker Limited
    Avseeker Limited Sharjah

    23 hours ago

    Description
    Job Purpose


    To lead and oversee G9 cabin crew day-to-day operations, ensuring safety, regulatory compliance, operational efficiency, crew readiness, and a consistently high customer experience in line with Air Arabia standards and brand promise.

    Key Result Responsibilities

    • Manage daily G9 cabin crew operations, ensuring safety, punctuality, and full regulatory compliant compliance.
    • Ensure full compliance with GCAA regulations
    • Maintain and update Cabin Crew Operations Manuals in coordination with Quality and Safety departments.
    • Monitor and implement changes from regulatory updates into operational procedures.
    • Ensure all crew are trained and briefed on regulatory requirements, including safety and emergency protocols.
    • Oversee documentation and recordkeeping for compliance audits and internal reviews.
    • Monitor individual and team performance, attendance, and behavior. Implement interventions for underperformance and sickness/absence.
    • Ensure effective execution of daily operations.
    • Coordinate closely with OCC on crew deployment, schedules, disruptions, and recovery actions.
    • Monitor crew attendance, legality, fatigue reports, and documentation to ensure continuous operational readiness.
    • Implement cabin crew performance management framework, including KPIs and benchmarks.
    • Conduct reviews of crew readiness, attendance, discipline, productivity, and operational impact.
    • Monitor and analyze performance indicators including punctuality impact, attendance, productivity, service quality metrics, customer feedback, and crew readiness.
    • Recognize strong performance and maintain regular onetoone feedback
    • Support the Head of Central Cabin Crew Operations through comparative analysis to identify performance gaps, root causes, best practices, and corrective actions.
    • Ensure consistent implementation of Air Arabia service, grooming, and onboard professionalism standards across G9.
    Additional Responsibilities

    • Ensure awareness and adherence to service delivery objectives, standards, and corporate policies.
    • Embed service and performance expectations into daily operational decisionmaking.
    • Lead service excellence initiatives in collaboration with the Customer Experience team to elevate onboard customer experience in line with Air Arabia's brand promise.
    • Drive continuous improvement in cabin crew standards across operational efficiency, customer experience, and service consistency.
    • Lead, manage, and develop Duty Coordinators and Crew Supervisors to ensure effective daytoday cabin crew operations.
    • Collaborate with other hubs to share knowledge, align best practices, and improve overall cabin crew standards.
    • Lead crew welfare initiatives while maintaining operational and performance standards.
    • Manage leave approvals in line with manpower requirements and operational priorities.
    • Implement crew engagement and recognition initiatives to support morale, accountability, and productivity.
    • Present regular and adhoc performance reports to Management, including analysis, clear recommendations, and corrective actions to improve operational and service performance.
    Qualifications (Academic, training, languages)

    • Bachelor's degree in Aviation Management, Business Administration, Hospitality Management, or a related field is preferred.
    • Cabin Crew license/certification or previous qualification as Cabin Crew is an advantage.
    Work Experience

    • Minimum 10 years' experience managing cabin crew operations, including leading and supporting crews from diverse cultural and professional backgrounds.
    • Strong knowledge of cabin crew operations, airline regulations, and fatigue management principles.
    • Understanding of rostering, crew legality, and operational control processes.
    • Significant cabin crew experience—ideally in supervisory or senior purser roles—with a strong track record in performance management.
    • Ability to manage daytoday operations in a fastpaced, 24/7 airline environment.
    • Proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook) for reporting and analysis.
    • Strong data interpretation and reporting skills to support operational decisionmaking.
    • Ability to translate performance insights into actionable operational improvements.
    • Strong decisionmaking skills, particularly during operational disruptions.
    • Familiarity with cabin crew regulations, service delivery standards, and operational protocols.
    • Good understanding of HR and disciplinary processes.
    • Excellent communication, coordination, and stakeholder management skills.
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