Guest Relation Officer - Dubai, United Arab Emirates - Landmark Hotels & Suites
6 days ago
Description
1. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time- Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up
- Handle issuance of guest room key cards and ensure effective control for guest security.
Assist at the Business center, as and when required.
- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
- Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.
- Follow up with Bell desk regards shuttle Bus services, etc.
- Daily courteous calls to VIP rooms, so too with other guests.
- Report any unusual occurrences.
- Ensure the cleanliness and neatness of front office area.
- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel situation, occupancy, functions, groups, VIPs.
- Re announce VIP rooms to Housekeeping and F&B departments.
- Check if all departure details for the day have been taken, as well as for the next day.
- Come up with innovative ideas for guest recovery.
- Speak to in-house guests and record list of happy guests staying in the hotel and encourage them to give positive reviews upon their return.
- To arrange for bouquets, cake and cards in case of guest's anniversary and birthdays.
- File daily guest relations report and documents systematically.
- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
- Assumes responsibility of Duty Manager when scheduled to do so.
- To be able to perform any additional scope of duties if requested by the Management.
- To attend the mandatory External and Internal training and following the company training policy.
Job Types:
Full-time, Permanent
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Job Types:
Full-time, Permanent
Experience:
Guest Relation Executive: 2 years (required)
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