Technical Account Manager - Dubai, , United Arab Emirates - Quintica

    Quintica
    Quintica Dubai, , United Arab Emirates

    15 hours ago

    Description

    Technical Account Manager

    Purpose of the Role

    The Technical Account Manager (TAM) acts as a strategic technical advisor and trusted partner to Quintica's large enterprise clients.

    This role bridges business strategy and technology execution, ensuring that clients realise tangible value from the ServiceNow platform and integrated digital ecosystems.

    The TAM leads cross-functional technical teams to deliver architectural excellence, operational maturity, and continuous innovation. They play a pivotal role in governance, strategic planning, and platform evolution, influencing technical direction while aligning solutions to business outcomes.

    Key Responsibilities

    Strategic Advisory and Platform Leadership

    • Serve as the primary technical liaison for key enterprise accounts, guiding technology strategy and platform evolution.
    • Drive platform adoption and maturity across ServiceNow and its integrations with broader enterprise technologies, including automation, observability, and AI operations.
    • Align client technology roadmaps to business priorities, ensuring measurable value delivery.
    • Provide architectural oversight and ensure adherence to scalability, security, and best practice standards.
    • Collaborate with client and Quintica stakeholders to co-create innovation and transformation roadmaps.

    Leadership and Management

    • Lead and mentor technical delivery teams, fostering a culture of excellence, collaboration, and continuous learning.
    • Provide coaching, guidance, and performance management support to ensure consistent quality of delivery.
    • Demonstrate sound decision-making during high-pressure situations such as incident or escalation management.
    • Promote alignment across departments including sales, delivery, and operations to maintain a consistent client experience.
    • Build a cohesive, high-performing technical community focused on business outcomes.

    Problem Solving and Analytical Thinking

    • Apply advanced analytical and troubleshooting skills to diagnose and resolve complex challenges.
    • Conduct root cause analysis and identify trends to improve service stability and performance.
    • Use data and insights to identify optimisation opportunities and drive platform improvement initiatives.
    • Lead post-implementation reviews to capture lessons learned and embed continuous improvement into delivery models.

    Communication and Stakeholder Engagement

    • Communicate confidently with stakeholders at all levels—from technical engineers to C-suite executives.
    • Deliver engaging presentations, quarterly business reviews, and platform health updates.
    • Produce clear, concise documentation and reports that support decision-making and governance.
    • Build strong, trust-based relationships that position Quintica as a strategic technology partner.

    Commercial and Growth Influence

    • Identify opportunities to expand platform capabilities and promote ServiceNow as an enabler of enterprise integration and AI outcomes.
    • Contribute to pre-sales and renewal discussions through technical insight and value articulation.
    • Support the design and implementation of value realisation frameworks that demonstrate ROI from digital transformation initiatives.

    Qualifications and Experience

    Education and Certifications

    • Bachelor's degree in Computer Science, Information Systems, or equivalent.
    • ITIL v4 Foundation certification.
    • ServiceNow Certified System Administrator (CSA).
    • ServiceNow Certified Implementation Specialist (CIS) in one or more domains (ITSM, ITOM, CSM, HRSD).
    • ServiceNow Certified Technical Architect (CTA) – preferred.

    Experience

    • 10+ years in IT, with a minimum of 5 years in a technical leadership or enterprise architecture role.
    • Proven success leading technical teams and managing strategic enterprise client relationships.
    • Strong background in ServiceNow delivery, platform strategy, and cross-platform integration.
    • Demonstrated ability to translate complex technical concepts into clear business value.
    • Exposure to AI operations, automation, and digital workflow technologies advantageous.

    Key Competencies

    Leadership and Management

    • Team leadership and mentorship capability.
    • Decisive and collaborative decision-making.
    • Conflict resolution and interpersonal effectiveness.

    Problem Solving and Analytical Thinking

    • Strong troubleshooting and critical thinking skills.
    • Ability to identify root causes and implement long-term solutions.
    • Strategic mindset with a focus on optimisation and innovation.

    Communication

    • Excellent verbal, written, and presentation skills.
    • Skilled at engaging both technical and business stakeholders.
    • Clear, concise documentation and stakeholder reporting.

  • Work in company

    Account Manager

    Zoho MEA

    Drive revenue through proactive outreach to existing accounts and overachieve upsell targets. Understand and analyse customer's business needs, technical requirements and current challenges. Position the right offering accordingly, highlighting the relevant product capabilities t ...

    Dubai, , United Arab Emirates

    1 day ago

  • Work in company

    Sales Account Manager

    Regal Rexnord

    Regal Rexnord is a publicly held global industrial manufacturer with associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power ...

    Dubai, , United Arab Emirates

    1 week ago

  • Work in company

    Finance Administrative Assistant

    Freedom IP

    The Finance Administrative Assistant provides administrative and clerical support to the finance department. · This role assists in maintaining financial records,Gathering, analyzing, and interpreting relevant financial data. · Updating daily transaction records. · Managing accou ...

    Dubai, , United Arab Emirates

    1 day ago

  • Work in company

    General Accountant

    Alliance Global

    The general accountant will oversee all accounting transactions ensure timely bank payments cash collections and record keeping compute VAT/taxes prepare tax returns report on financial health liquidity audit financial transactions documents order processing issue sales invoices ...

    Dubai, , United Arab Emirates

    1 week ago

  • Work in company

    Agency Traffic Manager

    PIXL

    We are looking for an experienced Agency Traffic Manager to provide daily management of projects and handle accounts. · We specialize in the Real Estate industry and are currently expanding into other industries. · The goal is to achieve the best possible outcome of our projects ...

    Dubai, , United Arab Emirates

    1 week ago

  • Work in company

    Project Controller

    Ecocoast Contracting LLC

    Job summary · About Ecocoast: Ecocoast is a global leader in marine protection solutions... ...

    Dubai, , United Arab Emirates

    1 week ago

  • Work in company

    Sales Specialist

    Alliance Global

    This sales specialist role involves developing the market in a designated area by putting strategies in place for sales specialists/channel partners. The individual must provide business leadership for growing revenue and market share within assigned regions. · ...

    Dubai, , United Arab Emirates

    1 week ago

  • Work in company

    Investor Relations

    Greenstone Equity Partners

    Greenstone is expanding its Investor Relations platform in Dubai and is hiring high-calibre IR professionals across multiple levels as part of its continued global growth. · ...

    Dubai, , United Arab Emirates

    15 hours ago

  • Work in company

    Technical Consultant

    Zoho MEA

    We are offering a dynamic and customer-oriented Presales/Technical Consultant position to perform end-to-end presales engagements and serve as a trusted advisor for strategic accounts. · A dynamic and customer -oriented Presales/Technical Consultant to perform end -to -end presal ...

    Dubai, , United Arab Emirates

    1 day ago

  • Work in company

    Partner Account Executive

    Zoho MEA

    + Job summary: We are looking for a dynamic Partner Account Manager to strengthen our partner ecosystem and drive business growth across the Middle East region. · + Qualifications:3–5 years of experience in sales, partner account management, or business development in the SaaS, c ...

    Dubai, , United Arab Emirates

    1 day ago

  • Work in company

    Director of Operations

    PTD Fitness

    This is a critical leadership role for a commercially-minded operator with experience , and a strong track record of translating strategic vision into operational execution. · Operational Leadership · Performance Management · Scalability & Process Optimization · ...

    Dubai, , United Arab Emirates

    1 week ago

  • We are seeking a Business Development Manager to provide support to the Commercial Leader for the MENA region in generating demand and awareness of our products and services across their portfolio of clients. · The role involves opening doors with Energy, Environment and Industri ...

    Dubai, , United Arab Emirates

    1 day ago

  • Work in company

    Senior Client Success Manager

    PIXL

    We are looking for a dynamic Senior Client Success Manager to join our team. In this role, you'll develop and oversee the digital marketing strategies of our clients to ensure that their digital goals are met. · ...

    Dubai, , United Arab Emirates

    1 week ago

  • Work in company

    Labour & Equipment Coordinator

    Encore Global

    The Labour & Equipment Coordinator is responsible for coordinating the use of company-owned assets to its full potential. · ...

    Dubai, , United Arab Emirates

    1 week ago

  • Work in company

    Business Development Manager, UAE

    Frost & Sullivan

    The Information and Communication Technologies (ICT) Business Unit at Frost & Sullivan provides critical consultative across Communication Services, IT Services & Applications, · Open doors with ICT sector accounts through cold calls,email,social media,networking events/conferenc ...

    Dubai, , United Arab Emirates

    1 day ago

  • Work in company

    Ansys Application Engineer – Optics

    Fluid Codes

    The Optics Application Engineer is responsible for leveraging engineering domain knowledge and expertise to assist customers in solving complex engineering problems using Ansys Optics products – primarily Ansys Speos and Ansys Zemax OpticStudio software. · Apply advanced engineer ...

    Dubai, , United Arab Emirates

    1 week ago

  • Work in company

    Production Supervisor

    Acino

    We are looking for a dedicated and motivated person to strengthen our Production team in Dubai. · ...

    Dubai, , United Arab Emirates

    1 day ago

  • Work in company

    Manager

    Uniqus Consultech

    Uniqus is seeking professionals for Risk & Controls team, Accounting and Reporting Department (ARC). As Assistant Manager/ Manger, you will work with clients to provide high-quality Enterprise Risk Management, Governance and Business Continuity advisory services. · ...

    Dubai, , United Arab Emirates

    4 days ago

  • Work in company

    Engineer (Resident Engineer)

    Artelia Airports

    The Resident Engineer is responsible for the execution of the Engineer's Representative duties on projects. He/she will take full responsibility and shall be accountable for effective performance of supervision activities in accordance with contract terms. · Support and report to ...

    Dubai, , United Arab Emirates

    1 week ago

  • Work in company

    Clinic Manager

    Hårklinikken

    The Clinic Manager plays a key role in driving daily clinic performance. You balance operational execution, client excellence, · and people leadership to ensure the clinic delivers consistently high standards. · Clinic Operations & Performance · Drive daily clinic operations to e ...

    Dubai, , United Arab Emirates

    1 week ago

Jobs
>
Technical account manager