- Serve as the primary technical liaison for key enterprise accounts, guiding technology strategy and platform evolution.
- Drive platform adoption and maturity across ServiceNow and its integrations with broader enterprise technologies, including automation, observability, and AI operations.
- Align client technology roadmaps to business priorities, ensuring measurable value delivery.
- Provide architectural oversight and ensure adherence to scalability, security, and best practice standards.
- Collaborate with client and Quintica stakeholders to co-create innovation and transformation roadmaps.
- Lead and mentor technical delivery teams, fostering a culture of excellence, collaboration, and continuous learning.
- Provide coaching, guidance, and performance management support to ensure consistent quality of delivery.
- Demonstrate sound decision-making during high-pressure situations such as incident or escalation management.
- Promote alignment across departments including sales, delivery, and operations to maintain a consistent client experience.
- Build a cohesive, high-performing technical community focused on business outcomes.
- Apply advanced analytical and troubleshooting skills to diagnose and resolve complex challenges.
- Conduct root cause analysis and identify trends to improve service stability and performance.
- Use data and insights to identify optimisation opportunities and drive platform improvement initiatives.
- Lead post-implementation reviews to capture lessons learned and embed continuous improvement into delivery models.
- Communicate confidently with stakeholders at all levels—from technical engineers to C-suite executives.
- Deliver engaging presentations, quarterly business reviews, and platform health updates.
- Produce clear, concise documentation and reports that support decision-making and governance.
- Build strong, trust-based relationships that position Quintica as a strategic technology partner.
- Identify opportunities to expand platform capabilities and promote ServiceNow as an enabler of enterprise integration and AI outcomes.
- Contribute to pre-sales and renewal discussions through technical insight and value articulation.
- Support the design and implementation of value realisation frameworks that demonstrate ROI from digital transformation initiatives.
- Bachelor's degree in Computer Science, Information Systems, or equivalent.
- ITIL v4 Foundation certification.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) in one or more domains (ITSM, ITOM, CSM, HRSD).
- ServiceNow Certified Technical Architect (CTA) – preferred.
- 10+ years in IT, with a minimum of 5 years in a technical leadership or enterprise architecture role.
- Proven success leading technical teams and managing strategic enterprise client relationships.
- Strong background in ServiceNow delivery, platform strategy, and cross-platform integration.
- Demonstrated ability to translate complex technical concepts into clear business value.
- Exposure to AI operations, automation, and digital workflow technologies advantageous.
- Team leadership and mentorship capability.
- Decisive and collaborative decision-making.
- Conflict resolution and interpersonal effectiveness.
- Strong troubleshooting and critical thinking skills.
- Ability to identify root causes and implement long-term solutions.
- Strategic mindset with a focus on optimisation and innovation.
- Excellent verbal, written, and presentation skills.
- Skilled at engaging both technical and business stakeholders.
- Clear, concise documentation and stakeholder reporting.
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Technical Account Manager - Dubai, , United Arab Emirates - Quintica
15 hours ago
Description
Technical Account Manager
Purpose of the Role
The Technical Account Manager (TAM) acts as a strategic technical advisor and trusted partner to Quintica's large enterprise clients.
This role bridges business strategy and technology execution, ensuring that clients realise tangible value from the ServiceNow platform and integrated digital ecosystems.
The TAM leads cross-functional technical teams to deliver architectural excellence, operational maturity, and continuous innovation. They play a pivotal role in governance, strategic planning, and platform evolution, influencing technical direction while aligning solutions to business outcomes.
Key Responsibilities
Strategic Advisory and Platform Leadership
Leadership and Management
Problem Solving and Analytical Thinking
Communication and Stakeholder Engagement
Commercial and Growth Influence
Qualifications and Experience
Education and Certifications
Experience
Key Competencies
Leadership and Management
Problem Solving and Analytical Thinking
Communication
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