Core Agent - Abu Dhabi, United Arab Emirates - Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts Abu Dhabi, United Arab Emirates

2 weeks ago

Four Seasons Hotels and Resorts background

Description

To handle incoming and In-house calls
To capture sales from in-coming reservations calls and coordinate details of each reservation.
To answer General Reservations e-mail, retrieve and distribute mail
To inform Manager of any Special Attention, VIP guests and assist in obtaining arrival times for VIPs or Special Attention guests.
To ensure to complete the checklist pertaining to Core on daily basis: Rooms, PBX, Restaurants
To keep the daily information sheet and board updated at all times, ensuring that relevant information is handed over to all team members.
To contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival.
To update OpenTable whenever required.
To be able to carry out wake-up call procedures.
To be fully conversant with the operation of the PBX, DND or call diversion on any room/extension, Speed Dial, Guest & Residences phone issues as required and maintaining appropriate records.
To maintain inventory of the PBX related materials (telephones, cables, face plates. etc.)
To answer chat messages on due time following standards & etiquette.
To be fully aware of the need for discretion in relation to hotel clients and employees, never giving out unauthorized information.
To comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
To handle guest complaints in accordance with Four Seasons policy.
To be well versed in general hotel information, selling techniques, hotel facilities, services, hours of operations, key personal, special activities and Four Seasons information
To be flexible with schedule and proficient in carrying out a night shift.
Periodically assist other departments in crunch times.
To perform other tasks or projects as assigned by hotel management.

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