- Supervising the day-to-day operations of the concierge desk, including managing guest requests, luggage assistance, transportation arrangements, and tour bookings.
- Providing personalized assistance and recommendations to guests regarding local attractions, restaurants, and activities.
- Ensuring that all guest inquiries and requests are handled promptly and professionally, exceeding guest expectations.
- Training, coaching, and mentoring concierge team members to deliver exceptional service and maintain a positive attitude.
- Monitoring the performance of concierge staff, providing feedback, and addressing any performance issues or training needs.
- Coordinating with other hotel departments, such as front desk, housekeeping, and valet, to ensure seamless guest experiences.
- Handling guest complaints or concerns effectively, resolving issues in a timely and satisfactory manner.
- Maintaining an up-to-date knowledge of local events, attractions, and transportation options to assist guests effectively.
- Implementing and enforcing hotel policies and procedures related to concierge services and guest interactions.
- Collaborating with the hotel management team to develop strategies for improving guest satisfaction and loyalty.
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Supervisor-concierge
2 days ago
Marriott International, Inc Dubai, United Arab Emirates**No do Cargo** · **Categoria de emprego** Rooms & Guest Services Operations · **Local** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VER NO MAPA · **Horário** Full-Time · **Localização remota?** N · **Remanej ...
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Concierge Supervisor
3 days ago
AccorHotel Dubai, United Arab Emirates**Company Description** · Banyan Group is one of the world's leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. · The Group's diversified portfolio of hotels ...
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Concierge Supervisor
5 days ago
Holiday Inn Dubai, United Arab Emirates**CONCIERGE SUPERVISOR** · **ABOUT US** · Travel is a journey. At Holiday Inn, we help make it a joy. · Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest ...
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Supervisor-concierge
2 days ago
Marriott International, Inc Dubai, United Arab Emirates**رقم الوظيفة** · **التصنيفات** Rooms & Guest Services Operations · **الموقع** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates عرض على الخريطة · **الجدول الزمني** Full-Time · **هل تقع في مكان بعيد؟** N · **إمكاني ...
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Concierge Supervisor
6 days ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** ...
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Concierge Supervisor
4 days ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** ...
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Concierge
23 hours ago
Group L Dubai, United Arab Emirates**Purpose of Role**: · To provide a coordinated, professional and customer friendly interface for all building and service-related issues to residents, owners, clients and visitors. To engage/ greet customers, clients and public in a confident and polite manner always · **Authori ...
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Concierge - Female
1 week ago
Inaya Facilities Management Services Dubai, United Arab Emirates1 - 2 years of experience in concierge · Provide a welcoming coordinated function to meet and greet residents, visitors and service providers · - Coordinate access control with security · - Awareness and understanding of safe evacuation procedures to minimize security risks · - P ...
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Assistant Chief Concierge
2 days ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** ...
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Concierge - Female
2 hours ago
Inaya Facilities Management Services LLC Dubai, United Arab EmiratesProvide a welcoming coordinated function to meet and greet residents, visitors and service providers · - Coordinate access control with security · - Awareness and understanding of safe evacuation procedures to minimize security risks · - Provide information on building policies, ...
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Concierge-female
1 week ago
Facilities Management Company Dubai, United Arab EmiratesProvide a welcoming coordinated function to meet and greet residents, visitors and service providers · - Coordinate access control with security · - Awareness and understanding of safe evacuation procedures to minimize security risks · - Provide information on building policies, ...
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Concierge-female
4 days ago
Facilities Management Company Dubai, United Arab EmiratesProvide a welcoming coordinated function to meet and greet residents, visitors and service providers · - Coordinate access control with security · - Awareness and understanding of safe evacuation procedures to minimize security risks · - Provide information on building policies, ...
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Front Desk Manager
1 week ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Sheraton Grand Hotel Dubai, 3 Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position T ...
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Concierge-female
4 days ago
Inaya Facilities Management Services LLC Dubai, United Arab EmiratesProvide a welcoming coordinated function to meet and greet residents, visitors and service providers · - Coordinate access control with security · - Awareness and understanding of safe evacuation procedures to minimize security risks · - Provide information on building policies, ...
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Concierge Agent
23 hours ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** ...
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Concierge Agent
2 days ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** ...
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Concierge Agent
1 week ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** ...
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Doorman
1 week ago
MOVENPICK Dubai, United Arab EmiratesCompany Description · "Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that d ...
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Front Office Supervisor
3 days ago
Cheval Maison The Palm, Dubai Dubai, United Arab Emirates**Job Ref**:CHE1433 · **Branch**:Cheval Maison The Palm, Dubai · **Location**:Cheval Maison The Palm, Dubai · **Salary/Benefits**:Competitive Salary and annual bonus · **Contract type**:Permanent · **Hours**:Full Time · **Shift pattern**:8 hour shifts, 5 over 7 · **Hours per week ...
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Bell Person
3 days ago
voco Dubai, United Arab Emirates**About us** · At voco, we've created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sen ...