Admissions Officer, International - United Arab Emirates - St. George's University

Description

Admissions Officer, International

The Admissions Officer serves as a representative of Medforth Global Education (MGE) Admissions team, serving one of their universities, by guiding prospective students through the admissions journey with an emphasis on providing an exceptional applicant experience. This role serves as a trusted advisor, supporting students from application submit through matriculation, and ensuring every applicant feels valued, informed, and supported.

This role is a key part of a Pod, a small, cross-functional team of an Admissions Officer, Admissions Coordinator, Recruiter, and Financial Aid/Institutional Student Financial Assistance Specialist, focused on efficiently moving students through the admissions funnel while delivering exceptional service to prospective and accepted students. This includes providing personalized advisement, proactive outreach, and being readily available via Zoom or phone calls to address applicants' needs.

This position also uses Salesforce to record and track all applicant communications, ensuring timely responses, data integrity, and seamless collaboration across pods. Depending on region (US, Canada, or International), additional or specialized responsibilities may be assigned to meet the needs of the applicant population.

Essential Functions

Applicant Advisement & Student Journey

• Serve as the primary point of contact for prospective and accepted students, delivering exceptional service throughout the admissions process.
• Provide clear, accurate, and timely information about SGU programs, admission requirements, curriculum, calendars, outcomes, and financial considerations.
• Build strong, trust-based relationships with applicants, offering personalized guidance and concierge-style support.
• Be available for Zoom meetings and phone calls with applicants and accepted students, ensuring high-quality engagement and relationship building.
• Counsel students on program options, admissions steps, and postgraduate opportunities, tailoring advice to each student's aspirations.

Application Management

• Guide applicants through the application and document submission process, ensuring accuracy and timeliness.
• Working with the Admissions Coordinators, follow up on incomplete files, track missing items, and ensure readiness for decision-making.
• Monitor admitted students to reduce attrition (melt) and support smooth transitions to enrollment.

Collaboration & Pod Model

• Serve as an integral member of the Pod team, comprised of an Admissions Officer, Admissions Coordinator Recruiter, and Financial Aid/Institutional Student Financial Assistance Specialist, to deliver coordinated, holistic support throughout the admissions process
• Partner closely with Recruitment Managers, field representatives, and other colleagues to provide seamless applicant experiences.
• Collaborate with departments including Financial Aid, Registrar, Bursar, and Student Services to support student success.

Conversion & Accountability

• Directly responsible for achieving individual goals, while also contributing to overall team goals through timely and accurate communication with applicants.
• Own the conversion of assigned applicants from application submit to enrolled student, monitoring progress closely and escalating any concerns or barriers to admissions leadership.

Communication & Data Management

• Maintain accurate and up-to-date applicant records in Salesforce to track applicant progress, ensuring records are accurate, timely, and comprehensive.
• Respond to inquiries within 24–48 hours, escalating complex cases to senior management as needed.
• Open, review, and prioritize incoming inquiries (calls, mail, email, text, WhatsApp, Live Chat etc.), ensuring prompt and appropriate follow-up.
• Support members of the Pod team in guiding deposited students through key enrollment steps, such as completing financial aid, housing, travel, registration, and attending orientation.
• Offer applicants a range of resources (events, webinars, student/graduate connections, and orientations) to ensure they feel informed and supported at every stage of the admissions process.

Regional Focus & Adaptability

• Maintain knowledge of regional admissions requirements (US, Canada, International) and ensure applicants are advised accurately.
• Keep current on domestic/international entry qualifications, credential equivalencies, and regional market trends.
• Perform additional duties or specialized responsibilities as assigned based on regional needs.

Other Duties

• Provide coverage for admissions functions as needed to ensure uninterrupted service to applicants.
• Perform other duties and special projects assigned by leadership.

This description is not intended to be all-inclusive. This position may perform other related duties as required to meet the ongoing needs of the department/institution.

Knowledge, Skills & Abilities

• Strong passion for student success and exceptional applicant experience.
• Excellent verbal and written communication skills; articulate, empathetic, and professional.
• Strong organizational skills, with the ability to prioritize and manage multiple tasks.
• Ability to thrive under pressure in a fast-paced, dynamic environment.
• Proficiency with Salesforce CRM and experience with Ellucian Banner preferred.
• Strong interpersonal skills; able to build rapport with applicants and collaborate across teams.
• Comfort engaging students virtually (Zoom, phone, text) and in-person as needed.

Qualifications

• Bachelor's degree required; Education, Human Services, Business or Marketing related degree preferred.
• 3–5 years of experience in higher education admissions, recruitment, or sales strongly preferred.
• Background in student services or customer-facing roles with proven success in relationship management.
• Familiarity with U.S. and international education systems and credential equivalencies preferred.

Work Environment & Physical Demands

• Professional office environment with frequent use of computers, phones, and online platforms (Zoom, Salesforce).
• Ability to sustain focus in a high-volume admissions setting.

Hours & Travel

• Standard work week: Full-Time. Monday–Friday, 9:00 a.m.–5:00 p.m. (Dependent on time zone for hours)
• Flexibility for evenings and weekends during peak recruitment and admissions cycles.
• Flexibility to work with students across time zones (US, Canada, International).
• Occasional travel for recruitment events, orientations, or applicant support.

Key Outcomes

• Applicant Experience Excellence: Applicants consistently report high satisfaction and a concierge-style admissions journey.
• Responsiveness: All inquiries are answered within 24–48 hours and tracked in Salesforce.
• Enrollment Success: Applications are processed efficiently, reducing melt and ensuring smooth transitions to enrollment.
• Pod Effectiveness: Seamless collaboration with Recruiters and Financial Aid Specialists creates a holistic student support system.
• Regional Adaptability: Admissions support is tailored to the unique needs of applicants in US, Canada, and International regions.

We Are

·       Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

·       A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

·       Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

·       Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

·       Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC
University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.