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    Housekeeping Attendant - Dubai, United Arab Emirates - IHG - INTERCONTINENTAL HOTELS GROUP

    IHG - INTERCONTINENTAL HOTELS GROUP
    IHG - INTERCONTINENTAL HOTELS GROUP Dubai, United Arab Emirates

    1 week ago

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    Description
    • Cleans and services assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning, and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
    • Wears safety protection equipment as provided in line with department regulations and any local legislative requirements
    • Handles and stores chemicals in line with hotel regulations and any local legislative requirements
    • Greets and acknowledges guests
    • Notifies supervisor when service is complete so rooms may be sold or occupied
    • Reports any room unable to be serviced to supervisor according to established procedures
    • Reports to supervisor the needed repairs or unsafe conditions
    • Always follow established safety procedures. Immediately reports any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
    • Responds to guest complaints, special requests and takes action to ensure guest satisfaction
    • Monitors and controls supplies and amenities and minimises waste within all areas of housekeeping
    • Reports, turns in, and/or logs all lost and found items according to established procedures
    • Maintains Hotel information to be able to provide information to guests
    • Assists guests and escorts them to locations within the hotel at their requests
    • Ensures working knowledge of all hotel's public areas
    • Ensures cleaning schedules are completed in a routine and timely manner
    • Recycles where possible
    • Works as part of a team and communicates with other departments as per hotel procedures to ensure excellent quality and service
    • May regularly assist with deep cleaning projects
    • May have turn-down duties
    • May assist with other duties as assigned
    • Safeguards hotel property
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