Partner Success Manager - United Arab Emirates - Hyland

    Hyland
    Hyland United Arab Emirates

    1 week ago

    Description




    Overview



    The Partner Success Manager 3 is responsible for driving growth and satisfaction across a portfolio of strategic partners. This position focuses on enabling partners to effectively market sell and deliver the company's SaaS solutions to their customers. The Partner Success Manager 3 serves as the primary post-onboarding contact for partner engagement ensuring alignment with program objectives and mutual business outcomes.





    Responsibilities

    • Build and manage strong relationships with assigned partners acting as their advocate within the organization.

    • Drive partner enablement by coordinating product training sales resources and marketing tools to improve adoption and sales readiness.

    • Collaborate with partner sales and partner marketing to support joint business plans demand generation activities and revenue goals.

    • Monitor partner performance against KPIs (pipeline growth certifications customer satisfaction renewal rates).

    • Provide guidance on go-to-market execution technical enablement and customer lifecycle best practices.

    • Serve as the central point of escalation for partner-related issues ensuring quick resolution and positive experience.

    • Gather partner feedback to inform product support and program improvements.

    • Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team.





    Basic Qualifications

    • Bachelor's degree or equivalent experience

    • 3+ years of experience in partner success channel management customer success or account management within a SaaS environment.

    • Microsoft Windows and Office proficient

    • Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

    • Strong organizational multi-tasking and time management skills

    • Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas

    • Strong Microsoft Excel skills

    • Strong leadership sound judgement and business acumen skills

    • Strong facilitation and project management skill

    • Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department

    • Strong data gathering interviewing and analytical/problem solving skills

    • Strong critical thinking and problem solving skills

    • Strong ability to use original thinking to translate goals into the implementation of new ideas and design solutions

    • Self-motivated with the ability to manage projects to completion with minimal oversight

    • Able to thrive in a fast paced deadline driven environment

    • Strong attention to detail

    • Demonstrated ability to influence motivate and mobilize team members and business partners

    • Strong ability to develop and use engaging informative and compelling presentation methodologies

    • Strong ability to handle sensitive information with discretion and tact

    • Strong ability to establish rapport and gain the trust of others; effective at gaining consensus

    • Ability to work independently and in a team environment

    • Ability to coach mentor and provide feedback to team members in a timely manner

    • Strong knowledge of systems administration

    • Strong knowledge of Microsoft Operating systems and products

    • Strong understanding of SaaS business models partner ecosystems and customer lifecycle management.


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