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    Butler - Dubai, United Arab Emirates - Ennismore

    Ennismore
    Ennismore Dubai, United Arab Emirates

    1 week ago

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    Description

    İşTanımı

    To identify andanticipate guests' needs and ensure personalized serviceis provided 2.2 To assist with any plans or arrangements the guestintends to make during their stay 2.3 To ensure that all requestsfrom guests are made possible and are followed up on 2.4 To fullyunderstand and have

    knowledge of all in suiteservices, technology, amenities, functions & systems 2.5Ensure repeat guests are met and greeted on a daily basis andprofiles are updated 2.6 Ensurelong-staying/special-attention/occasion-celebrating guests aretaken care of exclusively, paying particular attention to theirneeds and requests 2.7 Respect guest privacy and do not discussguests' private information with colleaguesEnsure allunattended valuables and belongings inside guest rooms are notedand Supervisor is informed about the same 2.9 Reports on duty atleast 15 minutes before starting time 2.10 Acts promptly andprofessionally on guest needs 2.11 Abidies strictly to theestablished operating procedures 2.12 Ensures the privacy ofour

    guests and families as well as respectsculture and sense of place 2.13 Maintains an excellent reputationin the eyes of the guests and the staff 2.14 Builds friendlyrelationship with colleagues in all areas. 2.15 Presents himselfwell groomed, clean and pleasant. 2.16 Reports to duty on time.2.17 Takes note of information, updates and instruction by the HeadButler & VIP Manager. 2.18 Takes note of information onMemo Board and Training Board. 2.19 Goes through the B.C.C. logbookand take note of information concerning guests. 2.20 Checks theguest arrival details. 2.21 Takes in depth hand over from the FloorButler in Butler pantry or allocated area. 2.22 Reads pantrylogbook and takes note and initial. 2.23Maintains

    the pantry clean and tidy and supplieswell stocked. 2.24 Tests and checks that room equipment arefunctioning. 2.25 Co-ordinates through the Head Butler& VIPManager with the maintenance to fix faulty equipment. 2.26 Offersthe arriving guests a welcome beverage. 2.27 Extends specialattention to rooms occupied by families according to the culture.2.28 Offers service to unpack luggage. 2.29 Reviews and checks alloutstanding laundry forms. 2.30 Updates the guest with room andhotel facilities and in-house activities. 2.31 Updates Butler sheetnoting arrivals, departures and stays-on. 2.32 Reports any problemsto the Head Butler & VIP Manager or in his absence to thedesignated Butler. 2.33 Assists with luggage delivery andcollection with coordination of Concierge. 2.34 Takes care of theguest's laundry, pressing and dry-cleaning withcoordination of Valet

    Runner. 2.35 Maintainsguest wardrobe in a neat and tidy fashion. 2.36 Arranges the fruitbasket and amenities for arrival and refills them on a daily basisaccording to the guest wishes and according to each room category(set-up Polishes the guest shoes as per the set standards.2.38 Coordinates with the Front Desk for speed check-out. 2.39Delivers guests' mail, messages and telefaxes promptly.2.40 Processes the guest's departure: 2.41 Offersassistance to pack

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