Customer Success Manager - Dubai, United Arab Emirates - UHRS

UHRS
UHRS
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Industry:
Banking


Position:
Customer Success Manager


Job Location:
Media City, Dubai


Salary:
AED 12,000


Contract Duration: 12 months

A customer success manager supports your customers as they transition from sales prospects to active users of your products. They're focused on customer loyalty and building close long-term client relationships.

The role will include but is not limited to:


  • Maintain Sales MIS daily (Logins, Bookings, pipeline ).
  • Track & report status of the leads received through various channels to the team.
  • To assist in screening/ processing deals and monitoring errors to ensure improved TAT and better customer onboarding experience.
  • Respond to complaints from customers and give necessary fulfilment support when requested.
  • Review customer complaints and concerns and seek to improve the customer experience.
  • Assist customers with setting up and navigating Product and any corresponding issues.
  • Generating and distributing management reports in accurate and timely manner.
  • Provide strong reporting and analytical information support to management team.
  • To ensure Product Training and Presentation to all new joiners
  • Monitor the team's progress, identify shortcomings, and propose improvements.

Skills/Qualifications:


  • Must be target oriented and proficient in MS Office. (Excel specifically)
  • Must have proven record of closing deals in banking sector.
  • Excellent communication and convincing skills.
  • Proven work experience as a Customer Success Manager or similar role.
  • Technical skills required, as they relate to the use of the product or service.
  • Experience in managing a diverse group and training each according to company standards.
  • Experience in handling the CRM system to manage the pipeline (fresh sales) would be ideal.
  • A communications or marketing degree is preferred.

Job Types:
Temporary, Contract

Contract length: 12 months


Salary:
AED10, AED12,000.00 per month


Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Willing to work on a 12 month contract?

Education:


  • Bachelor's (preferred)

Experience:

Customer Success Manager: 5 years (required)

  • Maintain Sales MIS daily: 5 years (required)
  • Track & report status of the leads: 5 years (required)
- monitoring errors to ensure improved


TAT:
5 years (required)
- ensure Product Training and Presentation to all new joiners: 4 years (required)

  • Provide strong reporting and analytical information support: 5 years (required)
- proven record of closing deals in banking sector: 5 years (preferred)

  • CRM system: 6 years (preferred)
More jobs from UHRS
See all jobs of UHRS