- Receive and greet customers cheerfully. Check the labour hours available and book the customer accordingly. Discuss servicing/ repair needs accurately record the same and intimate the concerned Service Advisor while putting the customers name and details on the service board/ repair order.
- Ensure that the customer is never left unattended. Assist the customer and direct him to the assigned Service Advisor while indicating customer arrival on the service board. Ensure Service Advisors call the customers to enquire on arrival delays and rebook the service if requested.
- Organize and manage the shuttle service and accurately maintain the log of the service. Maintain log books for courtesy cars.
- Effectively handle customer complaints. Patiently address issues and discuss the same with the Service Advisors. Ensure service advisors follow the process in receiving/ delivering vehicles.
- Follow up on repeat complaints with the workshop to ensure the problem is effectively resolved.
- Follow up on WIP analyze delays and intimate the customer on reasons for delays in delivery.
- Liaison with call center reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.
- Effectively coordinate activities and information between the operators service advisors and workshop to enable smooth workshop operations.
- Maintain cleanliness standards for the reception area manage the work space ensure the service boards are regularly updated and adhere to the workshop processes.
- Liaison with parts department on delivery delays and provide administrative support to the service advisors and workshop team for follow up matters.
- Liaison with sales to confirm details on service contracts update the same in the system and process accordingly.
- Monitor the cars taken out for test drives manage the gate pass system and ensure timely ordering of workshop stationary.
- Guide and motivate subordinates to enable them to maintain high degree of operational efficiency at all time
- Manage reception drivers and car cleaners to ensure vehicles are moved efficiently in the reception area.
- Guide and motivate subordinates to enhance performance and produce quality work and ensure that they are continuously developed for higher level roles
- Overall 5 to 7 years experience in Service Reception with minimum 3 years experience in the capacity of Service Reception Manager
- Must have experience in Luxury Brands as Service Reception Manager
-
Reception Manager
3 days ago
Central Padel Dubai, United Arab EmiratesThe Reception Manager directly leads the front office team and indirectly supports the coaching team. Ensure an outstanding guest experience while developing sales and overall club development. · The role revolves around customer service, retail and team management. · plus years ...
-
Reception Manager
3 days ago
Career IN Dubai, United Arab EmiratesOur client based in Dubai seeks to hire a Female Reception Manager · Bachelors Degree · Fluency in Multiple Languages(English, French, Italian, German, Spanish, Dutch, Arabic, Russian) · Good experience in the Hospitality Sector · 4 years UAE experience · Must be well groomed and ...
-
Reception Manager
1 week ago
Career IN Dubai, United Arab EmiratesOur client a 5 Star Hotel in Dubai wishes to hire a Female Reception Manager. · Bachelors Degree · Excellent customer service experience · Experience working in Hotels/Restaurants/Fine Dining Fluent in German, Italian,Russian, Spanish,Portuguese,Dutch, French Work expereince in E ...
-
Reception Manager
1 day ago
Al-Futtaim Dubai, United Arab EmiratesEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real e ...
-
Reception Manager
2 days ago
Zuma - Dubai Dubai, United Arab EmiratesWe are looking for dynamic and talented individuals to join our amazing team at ZUMA. Our Reception Managers are hands-on, passionate, dedicated and possess strong leadership skills, who strive to deliver a superior level of quality to each one of our guests and who build lasting ...
-
Reception Manager
6 days ago
Al-Futtaim Dubai, United Arab EmiratesEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real e ...
-
Reception Manager
2 days ago
Career IN Dubai, United Arab EmiratesOur client seeks to hire a reception Manager. · Graduate · - Fluent in Arabic and English · Must have Hotel/Restaurant/Club Experience. · Well spoken/customer service experience · Immediate Start · Excellent salary + Benefits · **Salary**: AED1, AED8,076.72 per month · Ability to ...
-
Reception Manager
1 week ago
The Arts Club Dubai - Hostesses & Reservations & Reception Dubai, United Arab Emirates**ABOUT US** · The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners. · It is the first international outpost of the celebrated and h ...
-
Service Reception Manager
3 hours ago
Talent Pal Dubai, United Arab Emirates**Job Purpose** · To lead the service function for the brand, develop and implement plans and programs in order to achieve service targets in terms of revenue, quality and effective customer service. · **Functional Responsibilities** · - Receive and greet customers cheerfully. Ch ...
-
Reception Manager, Milos
6 days ago
Kerzner International Resorts Dubai, United Arab EmiratesReception Manager, Milos · (7052) · At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of lif ...
-
Restaurant Reception Manager
6 days ago
Kerzner International Resorts Dubai, United Arab EmiratesRestaurant Reception Manager · (6630) · At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of ...
-
Reception Manager, Wavehouse
1 week ago
Kerzner International Resorts Dubai, United Arab EmiratesReception Manager, Wavehouse · (9547) · At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of ...
-
Assistant Reception Manager
1 day ago
The Arts Club Dubai - Hostesses & Reservations & Reception Dubai, United Arab Emirates**ABOUT US** · The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners. · It is the first international outpost of the celebrated and h ...
-
Reception Manager, Ayamna
1 week ago
Kerzner International Resorts Dubai, United Arab EmiratesReception Manager, Ayamna · (9532) · At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of li ...
-
Reception Manager, Cloud 22
1 week ago
Kerzner International Resorts Dubai, United Arab EmiratesReception Manager, Cloud 22 · (9578) · At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of ...
-
Reception Manager, Bread Street Kitchen
1 day ago
Kerzner International Resorts Dubai, United Arab EmiratesReception Manager, Bread Street Kitchen · (10185) · At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinat ...
-
Reception manager
5 days ago
Atkins middle east Dubai, United Arab EmiratesCollaborate with plant leadership teams to ensure alignment with strategic intentions in an effort to ensure a safe work environment, environmental conformance/compliance, cost management, while providing superior quality products and services to continually improve customer sati ...
-
Reception Manager
6 days ago
Sunbulah Group Dubai, United Arab EmiratesOversee the onboarding of new employees who join ADCB directly and directly undertake the onboarding of new senior managers to ensure that all new employees have the best onboarding journey, in addition to ensuring that all relevant policies, procedures and processes are up to da ...
-
Reception Manager
1 week ago
Sunbulah Group Dubai, United Arab EmiratesOversee the onboarding of new employees whojoin ADCB directly and directly undertake the onboarding of newsenior managers to ensure that all new employees have the bestonboarding journey, in addition to ensuring that all relevantpolicies, procedures and processes are up to date a ...
-
Reception manager
5 days ago
Atkins middle east Dubai, United Arab EmiratesCollaborate with plantleadership teams to ensure alignment with strategic intentions inan effort to ensure a safe work environment,environmentalconformance/compliance,cost management, while providing superior qualityproducts and services to continually improve customer satisfacti ...
Service Reception Manager - Dubai, United Arab Emirates - Talent Pal
Description
Job Purpose
To lead the service function for the brand develop and implement plans and programs in order to achieve service targets in terms of revenue quality and effective customer service.
Functional Responsibilities
Key Recruitment Criteria
More jobs on