End User Support Specialist - Dubai - Intertec Softwares

    Intertec Softwares
    Intertec Softwares Dubai

    6 days ago

    Description


    • Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions.


    • Handling, solving and logging the technical tickets in ticketing system.


    • Provide quick and effective assistance with IT systems to all users.


    • Prepare IT assets to the users to meet the requirement.


    • Responding in a timely manner to technical issues and requests with high quality to meet SLA.


    • Installing and configuring computer hardware, software, systems, networks, printers and scanners


    • Manage user's account in AD and exchange server.


    • Analyzing and diagnosing issues and malfunctions with troubleshooting hardware and software.


    • Onboarding new users.


    • Excellent problem-solving and analytical skills


    • The ability to break down technological processes and deliver clear, step-by-step instructions to users.


    • Provide professional support to VIP users.


    • Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions


    • Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices


    • Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency


    • Work with the team to provide high quality IT services to the users.


    • Must be able to communicate in Arabic.


    • ITIL certification will be an added advantage.

    TECHNICAL SKILLS /COMPETENCIES: MANDATORY


    • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.


    • Basic networking experience.


    • Comprehensive experience in OS systems.


    • Proven experience in ticketing systems.

    SOFT SKILLS: MANDATORY

    Excellent communication skills, both written and verbal Time Management. Research Skills. Attention to details. Patience. Work under pressure. Multitask Management Analytical and problem-solving skills Teamworking skills Arabic Speaking and Writing


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