Fraud Prevention Project Manager Customer Operations · · - dubai - Sumsub

    Sumsub
    Sumsub dubai

    1 week ago

    Description

    Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.

    Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.

    Now we are looking for a Project Manager specializing in Fraud Prevention to empower our Customer Success Managers (CSMs) in driving adoption, upsells, and expansion for Sumsub's Fraud Prevention suite.

    This person will act as the strategic enabler and operational bridge between the Product, Customer Success, Revenue, and Risk teams — ensuring that our Fraud Prevention solutions are not only adopted effectively but also contribute to increased customer retention, revenue growth, and new opportunity discovery.

    What You Will Be Doing
    • Design, implement, and refine structured enablement programs that drive Fraud Prevention adoption, activation, and expansion for CSMs.
    • Develop and maintain sales/CS enablement assets including playbooks, frameworks, documentation, and internal knowledge bases.
    • Partner with CSMs to identify upsell and deeper-adoption opportunities using customer insights, usage data, and fraud/risk patterns.
    • Serve as the cross-functional liaison between Product, CS, Sales, Compliance, and Risk to align on roadmap, messaging, and customer feedback.
    • Translate complex fraud-prevention capabilities into clear, actionable guidance and talking points for CSMs.
    • Optimize processes and track performance across the customer lifecycle, identifying friction points and delivering data-backed insights on adoption and expansion.
    • Support revenue growth through accurate tracking, forecasting, and visibility into Fraud Prevention KPIs, dashboards, and opportunity pipelines.
    About You
    • 3–5 years of experience in Project Management, Customer Success, Product Enablement, or Revenue-focused roles, ideally within fintech, regtech, crypto, or SaaS companies.
    • Hands-on experience with Fraud Prevention, risk, or anti-fraud tools/processes.
    • Strong understanding of fraud-prevention concepts such as behavioral analysis, device intelligence, identity fraud mitigation, risk scoring, and automated decisioning.
    • Strong project management skills with the ability to coordinate cross-functional initiatives and deliver measurable outcomes.
    • Excellent communication and stakeholder management skills — capable of translating technical concepts into business language.
    • Analytical mindset with the ability to use data and insights to drive decisions.
    • Proficiency with CRM and collaboration platforms (e.g. Salesforce, HubSpot, Confluence, Notion, Jira).
    What We Offer
    • Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
    • True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
    • Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.
    • Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
    • Compensation. We offer fair and transparent pay, benchmarked to the market.
    • Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
    • Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
    • Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
    • We make sure you have access to the tools and hardware you need to do your work well.
    • Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.

    The hiring stages: TA screening -> Hiring Manager Interview -> Final Interview.

    Sounds like a great opportunity for your career development? Then go ahead and apply

    We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

    #J-18808-Ljbffr
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