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    Front Office - Dubai, United Arab Emirates - Novotel Hotels

    Novotel Hotels
    Novotel Hotels Dubai, United Arab Emirates

    6 days ago

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    Description
    • Welcome the guests whether on thephone or in the hotel and ensure that the check-in and check-outprocedures are very well handled.
    • Anticipatesguests' needs and takes them intoconsideration
    • Handles any guest complaintsand/or remarks; provides a response as soon aspossible.
    • Completes all tasks linked to theguest's arrival and departure in compliance with internalprocedures
    • Inform guests about any particularconditions or formalities during the stay, and about the servicesoffered by the hotel (e.g. providing wake-up calls, telephone,e-mail, fax and safe deposit services)
    • Passesinformation on as necessary to other departments (floor staff,technical etc) and to other members of the front-deskteam
    • Ensures that all the documents, productsand provisions needed for the department and/or guests areavailable and up-to-date
    • Block the rooms forearly arrivals and prepare proper room allocation for guests andgroups.
    • Writes a report on activities andincidents that occur during the night
    • Ensuresthat guest documentation at reception and in the lobby is availableand up-to-date
    • Ensure correct billing andcollections during check - out.
    • Review arrivallist and correspondence whilst looking out and correcting forerrors.
    • Check room rate codes and investigatemistakes should it occur.
    • Participate in NightAudit, trial balance checking, and cross checking of guest roomrates between correspondence, registration cards, and actual amountcharged.
    • Ensuring all supporting documents forall city ledgers closed for the day that are given to FinanceDepartment are as per agreements, valid for the duration of gueststay in the hotel, and correct charges.
    • Doesreconciliation for guest balance (credit limit, over credit),between the system and credit card machine, and with the balancebetween Opera and Micros for F&B.

    Qualifications

    Yourexperience and skills include:

    • Guest focused personality isessential; experience is an asset
    • Priorexperience working with Opera or a relatedsystem
    • Strong interpersonal and problem solvingabilities
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