Customer Service Representative - Ras Al-Khaimah, United Arab Emirates - NSS ITC

NSS ITC Ras Al-Khaimah, United Arab Emirates

Found in: Talent AE C2 - 2 days ago

Full time

Description

Customer Service Representative (Calling & Chats) & Tele Sales

Location-Onsite - Ras Al-Khaimah, UAE (Candidate from anywhere can apply based on the below Criteria)

Language- English, Hindi(Must-Conversational level)

Notice Period: Immediate to 30 days

Experience : 2-3 Yrs of Experience in CSR & Tele Sales

Job Overview:

We're looking for a dual profile (Outbound Sales Representatives + Customer Service Chats) to join the team and help us take the company to the next level You will be responsible for making outbound sales calls to potential customers and take customer service chats.

Roles and Responsibilities:

2 – 3+ years of experience in Outbound sales calling & Customer service (preferably in Calls, Chat and Email channels).
Be able to communicate both orally and in writing
Must be skilled in closing the sale
Must be organized, self-motivated, and possess excellent organizational and time management skills
Ability to handle unforeseen goals
Drive customer acquisition strategies through both, inbound and outbound campaigns
Updates and maintains prospect database on a daily basis
Places outbound sales calls to prospects
Evaluate risks utilizing underwriting rules and guidelines in order to bind coverage
Meet sales quotas and revenue targets, and provide a superior customer experience
Analyze customer needs with limited customer engagement
Conduct initial and follow-up telephone calls to build a relationship, increase customer loyalty and product distribution while maintaining established customer call frequency schedules
Monitor competitors' products or services and create selling strategies for own products or services
Assist and support sales, marketing or other departments in handling customer requests and needs
Answering customer's inquiries via Chat and Email providing the right information
Identifying customer needs and helping customers use specific features
Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
Answering customers' enquiries via Chat and Email providing the right information
Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued
Communicates with other departments to answer customers' inquiries, solve their problems and fulfill their needs
Building lasting relationships with clients and other team members based on trust and reliability.
Utilising software, databases, scripts, and tools appropriately
Taking part in training and other learning opportunities to expand knowledge of the company and position
Adhering to all company policies and procedures
Should be willing to work in rotational shifts as per process requirements
Detail knowledge of different sports played around the world is a plus

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