- To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport Representatives, Drivers and Valet Parking, and to personally supervise the above in the involved supervisor s absence, ensuring that the hotel standards and procedures are fully known and followed.
- To ensure a proper coverage and supervision of the Front Office sections at all times.
- To ensure appropriate stock level for the smooth run of the Front Office operations and to approve requisitions accordingly.
- To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role.
- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To act as a representative of the Management when dealing with guest complaints or to help out if a member of the Front Office team is facing difficulties that she/ he cannot solve on her/ his own.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To call the DOR for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
- To ensure that the arrival lists are updated, transportation and airport services are scheduled and all the rooms are blocked according to guest requests and needs.
- To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
- To ensure proper completion of all CID and local government requirements concerning hotel guests and files.
- To implement and control the Focus and other financial and audit procedures.
- To be aware of all VIPs visiting or staying in the hotel.
- To daily review the Night Audit reports related to the Front Office.
- To ensure that the departure lists are updated, check-out times are respected and that the transportation needs are scheduled.
- To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
- To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the set ups.
- To ensure the strict control of room keys and section keys.
- To implement and follow up daily check lists.
- To assist in securing external guest accommodation should an overbooking occur.
- To prepare forecasts and statistics.
- To respect schedules, terms and deadlines as agreed with the Management.
- To ensure that all ambassadors are aware of the outlet timings and promote the internal activities and events.
- To ensure that all ambassadors are updated with the latest administrative, organizational, operational or other changes and news.
- To be updated with the competitors offerings and rates.
- To make regular room inspections and liaise with the Housekeeping Department on deviation from standard set-ups.
- To liaise with Housekeeping Department on the scheduling of rooms for maintenance programs.
- To liaise closely with the Sales, Revenue and Reservations on rate management.
- To conduct a daily line up briefing with the Front Office section heads to recapitulate tasks and activity.
- To attend any inter-departmental meeting using this opportunity to encourage the interactivity with the Front Office team and to review the operational standards and procedures.
- To share daily activity highlights with the Director of Rooms, including internal and external guest opportunities.
- To assist the Director of Rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.
- To entertain regular and potential clients.
- To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
- To be an ambassador of the Front Office and of the hotel, in and outside the work place.
- To ensure uncompromising levels of cleanliness and maintenance through each ambassador s responsibility.
- To ensure a proper use of the telephone etiquette as per Sofitel standards.
- To escort the guests rather than pointing out directions.
- To interview potential candidates and to assist in new ambassadors integration in liaison with the HR Department.
- To create an atmosphere of high morale and a happy working relationship among the ambassador.
- To conduct ambassador evaluations and surveys. To develop ambassador motivation and performance through action plans. To be involved in ambassador retention and satisfaction.
- To ensure trainings and regular refresher courses are conducted and attended as scheduled.
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Front Office Manager
Found in: Talent AE C2 - 4 days ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Job Description · Main Duties · To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport Representatives, Drivers and Valet Parking, and to personally supervise the above in the involve ...
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Front Office Manager
Found in: Talent AE C2 - 4 days ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · Main Duties: · To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport Representatives, Drivers and Valet Parking, and to personally supervise the above in the involved supervisor's ...
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Assistant Front Office Manager
Found in: DrJobEN AE A2 - 6 days ago
IHG - INTERCONTINENTAL HOTELS GROUP Ras Al Khaimah, United Arab EmiratesManaging and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes · Engaging with guests to build personal relationships and remedy any complaints · Conducting regular front office inspections to ensure we're making the right first im ...
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Assistant Front Office Manager
Found in: Talent AE C2 - 4 days ago
Talent Pal Ras Al-Khaimah, United Arab Emirates Full timeAn Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. · What will I be doing · As Assistant Front Office Manager, you w ...
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Hotel Cleanliness Supervisor
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MARRIOTT International Ras Al-Khaimah, United Arab EmiratesInspect guest rooms, public areas, pool, being cleaned by Housekeeper to ensure quality standards. Runsold room reports, verify room status, determine discrepant rooms,prioritize room cleaning, and update status of departing guestrooms. Assist Housekeeping management in managing ...
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Executive Secretary
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IHG - INTERCONTINENTAL HOTELS GROUP Ras Al Khaimah, United Arab EmiratesManage the Manager's calendar, scheduling meetings, appointments, and travel arrangements, and ensuring that all commitments are met in a timely manner. · Coordinate and prioritize incoming requests and correspondence for the Manager including emails, phone calls, and meeting req ...
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Front Office Assistant
Found in: DrJobEN AE A2 - 2 days ago
Talent Pal Ras Al Khaimah, United Arab EmiratesYour Job Front office Assistance · Our Team · Ensure all admin service provider is well with our company policy and compliance. · Work with our suppliers (security/caterer/ cleaning company / transportation and rent car to improve their services to insure they are aligning with ...
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Receptionist
Found in: DrJobEN AE A2 - 1 day ago
RAK Medical & Health Sciences University Ras Al Khaimah, United Arab EmiratesProficiency in using Microsoft Office programs MS Word and MS Excel. · Ability to use office equipment such as printers, fax machines, etc. · Possess skills in dealing with numbers and mathematical calculations. · Ability to manage time and prioritize tasks. · Proficiency in oral ...
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Rooms Controller
Found in: DrJobEN AE A2 - 6 days ago
IHG - INTERCONTINENTAL HOTELS GROUP Ras Al Khaimah, United Arab EmiratesCompile statistics for front office and provide reports relating to that area · Continually check the accuracy of room count · To have a full working knowledge of the IHG One Rewards and Ambassador programs and its benefits taking every opportunity to enroll new members · Maintai ...
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Human Resources Coordinator
Found in: DrJobEN AE A2 - 2 days ago
HILTON Ras Al Khaimah, United Arab EmiratesThe Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. Specifically, you will be responsible for performing the following tasks to the highest standa ...
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Guest Service Agent
Found in: DrJobEN AE A2 - 2 days ago
Anantara Hotels, Resorts and Spas Ras Al Khaimah, United Arab EmiratesThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon c ...
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Club Lounge VIP Manager
Found in: DrJobEN AE A2 - 5 days ago
IHG - INTERCONTINENTAL HOTELS GROUP Ras Al Khaimah, United Arab EmiratesServing as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements. · Seeking verbal feedback from VIP guests on a regular basis and responding to all guest queries in a timely and efficient manner · Keeping close contact wi ...
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Security Supervisor
Found in: DrJobEN AE A2 - 4 days ago
IHG - INTERCONTINENTAL HOTELS GROUP Ras Al Khaimah, United Arab EmiratesTo oversee all daily duty locations and responsibilities of Security Officers. Coordinate a smooth daily operation as per the department standard and Managers direction, ensuring effective communication and information exchange between the management and security staff · To ensur ...
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Security Supervisor
Found in: DrJobEN AE A2 - 1 day ago
Accor Ras Al Khaimah, United Arab EmiratesTo prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts. · To manage in the absence of the Assistant Security Manager, the department according to the established concept statement providing a safe, sec ...
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Guest Service Agent Russian Speaker
Found in: DrJobEN AE A2 - 4 days ago
ALL - Accor Live Limitless Ras Al Khaimah, United Arab EmiratesProvide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously. · Participate in training and development programs to enhance skills and capabilities. · Promote and up-sell hotel facilities through strong product knowledge. · M ...
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Sales Coordinator
Found in: DrJobEN AE A2 - 5 days ago
Talent Pal Ras Al Khaimah, United Arab EmiratesCompany Description · Sofitel Al Hamra Beach Resort · Job Description · To ensure smooth administration of Sales & Marketing Department to the standard required by the Hotel and follow up of assigned and WalkIn site inspections and inhouse group arrangements. · To coordinate ...
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Front Office Assistant
Found in: Talent AE A C2 - 2 days ago
Talent Pal Ras Al-Khaimah, United Arab EmiratesYour Job Front office Assistance · OurTeam · Ensure all admin serviceprovider is well with our company policy and compliance. · Work with our suppliers (security/caterer/ cleaningcompany / transportation and rent car to improve their services toinsure they are aligning with our r ...
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Guest Service Agent
Found in: Talent AE A C2 - 2 days ago
Anantara Hotels, Resorts and Spas Ras Al-Khaimah, United Arab EmiratesThe primary responsibility of a guest serviceagent is to provide expertise services in a courteous manner. Youare responsible for taking reservations, greeting and registeringguests, providing outstanding guest service during their stay, andsettling the guest-s account upon compl ...
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Document Controller
Found in: DrJobEN AE A2 - 5 days ago
Dautom Ras Al Khaimah, United Arab EmiratesPreparing and managing documents for a business or a project. · Using document management software to upload, scan, verify, and store documents. · Filing and archiving relevant documents in an organized and secure way. · Retrieving documents for other staff and clients when neede ...
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Housing Attendant
Found in: DrJobEN AE A2 - 6 days ago
Anantara Hotels Resorts & Spas Ras Al Khaimah, United Arab EmiratesConsistently offers professional, engaging and friendly service · Daily inspection of buildings, including but not limited to: sweeping, mopping and vacuuming hallways and stairs · Moving of large furniture / appliances up · Report necessary maintenance and work orders to the Sta ...
Front Office Manager - Ras Al-Khaimah, United Arab Emirates - SOFITEL SOFITEL AL HAMRA RAS AL KHAIMAH
Found in: Talent AE C2 - 4 days ago
Description
JOB DESCRIPTION
Job Description
Main Duties:
Desired Candidate Profile
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality