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Dubai

    Hostess - Asian Restaurant - Dubai, United Arab Emirates - Accor

    Accor background
    Description

    Job Description

    The Position

    To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

    Key Roles & Responsibilities

    • Provide a warm and friendly welcome, leading guests and seating them at their table
    • Take telephone bookings and maintain a clear and organised reservations book
    • Assist in the set-up of tables and displays
    • Maintain and update guest database
    • Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
    • Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
    • Maintain good working relationship with own colleagues, and all other departments
    • Correct preparation of all necessary operational material in the back office
    • Learn safety, sanitation and hygiene policies
    • Present check to guests and perform cashiering function if needed
    • Effectively control guest flow in the restaurant ensuring maximum turnover
    • Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
    • Train waitstaff and bus staff in hostess standards
    • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
    • Carry out any other duties as and when assigned by the Management of the Hotel
    • Assist other Food & Beverage Outlets in their operations within peak times when needed

    PERSONAL ATTRIBUTES

    • Excellent reading, writing and oral proficiency in English
    • Well-presented and professionally groomed at all times
    • Strong interpersonal skills and able to establish a good rapport with guests
    • Possess full knowledge of restaurant's seating/table plan
    • Computer knowledge (Microsoft Excel, Word, Powerpoint)

    Qualifications

    QUALIFICATIONS

    • Secondary education

    Experience

    • Minimum 2 – 3 year food and beverage hostess experience in a luxury hotel and/or restaurant
    • Minimum 1 year Captain/Team-leader


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