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Dubai

    Hostess - Asian Restaurant - Dubai, United Arab Emirates - Accor

    Accor background
    Description

    JobDescription

    ThePosition

    To provide anappropriate welcome at F&B Outlets for guests. To handletable reservations and effectively control the flow ofguests.

    Key Roles &Responsibilities

    • Provide a warm and friendly welcome,leading guests and seating them at theirtable
    • Take telephone bookings and maintain aclear and organised reservations book
    • Assist inthe set-up of tables and displays
    • Maintain andupdate guest database
    • Be attentive to guestsand resolve their complaints where possible, reporting allincidents to Supervisor
    • Maintain cleanliness ofhostess station and surrounding areas, as well as of allmenus
    • Maintain good working relationship withown colleagues, and all otherdepartments
    • Correct preparation of allnecessary operational material in the backoffice
    • Learn safety, sanitation and hygienepolicies
    • Present check to guests and performcashiering function if needed
    • Effectivelycontrol guest flow in the restaurant ensuring maximumturnover
    • Assist in carrying out quarterly,bi-yearly, yearly inventory of operatingequipment
    • Train waitstaff and bus staff inhostess standards
    • Ensure the restaurant isready to receive guests prior to opening and that both wait staffand tables are ready in line with openingstandards
    • Carry out any other duties as andwhen assigned by the Management of theHotel
    • Assist other Food & BeverageOutlets in their operations within peak times whenneeded

    PERSONALATTRIBUTES

    • Excellent reading, writing and oralproficiency in English
    • Well-presented andprofessionally groomed at all times
    • Stronginterpersonal skills and able to establish a good rapport withguests
    • Possess full knowledge ofrestaurant's seating/tableplan
    • Computer knowledge (Microsoft Excel, Word,Powerpoint)

    Qualifications

    QUALIFICATIONS

    • Secondary education

    Experience

    • Minimum 2 – 3 year food andbeverage hostess experience in a luxury hotel and/orrestaurant
    • Minimum 1 yearCaptain/Team-leader


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