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Ajman City

    Executive Assistant and Quality Manager - Ajman, United Arab Emirates - Talent Pal

    Talent Pal
    Talent Pal Ajman, United Arab Emirates

    1 day ago

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    Description
    Job Number
    Job Category Procurement Purchasing and Quality Assurance
    Location Ajman Saray a Luxury Collection Resort Ajman Sheikh Humaid Bin Rashid Al Nuaimi Street Ajman United Arab Emirates United Arab Emirates VIEW ON MAP
    Schedule FullTime
    Located Remotely N
    Relocation N
    Position Type Management

    JOB SUMMARY

    The position is responsible for implementing quality assurance processes that meet the companys mission and brand standards target customer needs ensure employee satisfaction and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.

    CANDIDATE PROFILE

    Education and Experience

    • 2year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major 3 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.

    OR

    • 4year bachelors degree in Business Administration Hotel and Restaurant Management or related major; 1 year experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.

    CORE WORK ACTIVITIES

    Managing Quality Assurance Goals

    • Coaches managers on adopting the Total Quality Management leadership style.
    • Conducts monthly audit to ensure compliance with company and brand standards
    • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
    • Directs property quality efforts to address critical customer requirements.
    • Assists with regional and/or companywide implementation of company best practices.
    • Facilitates process improvement teams assuring use of the systematic processes and improvement is achievable and measurable.

    Managing Quality Tools

    • Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
    • Uses data collection methods to compile display track and analyze defect trends.
    • Demonstrates and communicates key drivers of guest satisfaction for the brands target customer.
    • Analyzes issues and identifies trends.

    Managing the Guest Experience

    • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
    • Responds to and handles guest problems and complaints.
    • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfaction.
    • Models service behaviors that meet or exceed guest expectations.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

    The Luxury Collection Hotels & Resorts with over 120 properties in more than 35 countries offers the promise of authentic experiences that evoke lasting treasured memories. Our more than 100 years of experience beginning in 1906 under the Italian CIGA brand a collection of Europes most celebrated and iconic properties serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
    From legendary palaces and remote retreats to timeless modern classics each luxury hotel and resort is a unique and cherished expression of its locale a portal to the destinations cultural charms and treasures. If you are someone with an appreciation for evocative storytelling a keen interest and passion for this destinations heritage and a desire to deliver genuine personalized and anticipatory hospitality then we invite you on our journey. In joining The Luxury Collection you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you. This job has been sourced from an external job board.
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