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    Department Supervisor - Dubai, United Arab Emirates - CHALHOUB Group

    Chalhoub Group background
    Description
    • Lead by example and represent thebrand by communicating its values and philosophy though allactivities and interactions with customers and other teammembers
    • Follow all appropriate Retail policies,processes, and standard operating procedures to ensure that work isdone in a systematic and consistentmanner.
    • Build and maintain guest experiencestandards in order to build strongloyalty.
    • Assist in the achievement of thestore's sales target by collaborating with the salesexecutive team to generate sales through high-sellingtechniques.
    • Execute and Participate in projectsand community events and activities with minimalsupervision.
    • Stay ahead of latest trends,products and competitors and share feedback with the store managerand relevant stakeholders in the back-officeteam.
    • Team Management andSupport
    • Create a positive work environmentbased on trust, respect and fairness and be the voice of theemployees when needed by sharing any of their feedback, challengesand concerns with the store manager and HRteams.
    • Understand and communicate theorganization's priorities to ensure team'salignment with Group'sobjectives
    • Assist the Department Manager indefining areas of responsibility for each sales team member andmanage, engage and guide the team reporting to the DepartmentManager
    • Create and maintain schedule to ensurefull coverage of the shop floor and maintain grooming standards ofthe staff
    • CustomerCentricity
    • Implement and promote exceptionalcustomer service in stores to boost sales and build customer trustand loyalty.
    • Manage VIP Guestsrelationships
    • Manage all customer complaintseffectively to ensure efficient operations and consistentexceptional customer service.
    • OperationalExcellence
    • Maintain all operating standards byensuring cleanliness, high visual merchandising standards and stockreplenishments are done as per the brand's VMguidelines
    • Leverage available technology toolswhen available to support customer experience in and outside ofstore (Clienteling app, OMS, Business Whatsapp,etc.)
    • Assist the Department Manager inpreparing for inventory audit and enter all received goods in Baaninventory to ensure proper record of all stockmovements
    • Ensure that all processes arecompliant with legal, safety, security, retail store operations andHR guidelines. And escalate complex issues to the DepartmentManager to ensure that the issue is closed efficiently and in atimely manner.


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