- Lead a centralised operation with a strong focus on people, structure, and performance
- Build a high-engagement culture with clear accountability and leadership depth
- Redesign workflows, processes, and service models to improve efficiency and responsiveness
- Drive innovation through technology adoption, automation, and data-driven decision-making
- Establish and track KPIs aligned to service quality, productivity, and commercial outcomes
- Partner closely with commercial, digital, and operations teams to support demand management
- Lead change initiatives, including transformation, restructuring, or rapid growth phases
- Shared services or contact centre leadership
- E-commerce or digital operations
- Airlines, travel tech, logistics, or mobility platforms
- Fintech, telecom, or large-scale customer operations
- Retail or consumer service organisations with centralised teams
- Proven experience leading a large team
- Strong people leadership and change management capability
- A data-literate, commercially minded approach
- Experience implementing new processes, systems, or operating models
- Confidence operating in fast-growth, evolving environments
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Central Reservations
1 day ago
The Team Builders Dubai, United Arab EmiratesWe're Hiring: Central Reservations & Customer Service Manager · Are you a dynamic leader with a passion for guest service and a strong network in the tourism and hospitality sector? Join a prestigious hospitality group in Dubai and play a key role in shaping world-class customer ...
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Head of Central Reservation
3 weeks ago
Only for registered members DubaiSupporting a fast-growing hospitality group in the UAE that is rethinking how centralised operations are led, scaled and optimised. As the portfolio expands the organisation is seeking a senior leader to build lead and future-proof a large central reservations operation with stro ...
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Head of Central Reservation
3 weeks ago
Only for registered members Dubai, DubaiWe are supporting a fast-growing hospitality group in the UAE that is rethinking how centralised operations are led, scaled and optimised as the portfolio expands. · ...
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Head of Central Reservation
2 weeks ago
Only for registered members DubaiAs Head of Central Reservations, you will take full ownership of a centralised team responsible for managing demand across a growing portfolio. · Proven experience leading a large team · A data-literate, commercially minded approach · ...
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Head of Central Reservation
3 weeks ago
Only for registered members DubaiWe are supporting a fast-growing hospitality group in the UAE that is rethinking how centralised operations are led scaled optimised.As the portfolio expands the organisation is seeking a senior leader to build lead future-proof large central reservations operation strong focus p ...
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Reservations Officer
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Reservations Agent 25hours
1 month ago
Only for registered members DubaiA detail-oriented and customer-focused Reservations Agent is needed for 25hours Hotel One Central in Dubai. · Handle all reservation inquiries modifications cancellations promptly professionally. · Identify guest needs recommend suitable room types packages rates. · Maintain accu ...
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Reservation Agent
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Only for registered members Dubai, Dubai+p>Feel the energy of Dubai in an exceptional location near Dubai Media City on Sheikh Zayed Road at La Suite Dubai Hotel & Apartments. · +p>Guests staying at this modern hotel will find elevated comfort just moments from Dubai Internet City and Palm Jumeirah. · Reservation Manag ...
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Corporate Travel Consultant
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Only for registered members Dubai, DubaiThis is a full-time role for a Corporate Travel Consultant based in the UAE. · ...
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VIP Services Coordinator
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Only for registered members DubaiThe VIP Services Coordinator role at Atlantis Resorts Dubai is a guest-focused position responsible for delivering personalized experiences for VIP and Butler service guests. · ...
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Express Operations Manager Customer Experience
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Flight Controller
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Only for registered members DubaiCordinates with UAE Advance Passenger Information (API) cases for both HUB/ Outstation including their system outage. · ...
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Reservations Agent
1 month ago
Only for registered members Dubai, DubaiA Reservations Agent with Waldorf Astoria Hotels and Resorts is responsible for managing guest bookings and inquiries to deliver a seamless and personalized experience to our guests while optimizing occupancy and revenue. · ...
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VIP Services Coordinator
1 month ago
Only for registered members DubaiCoordinate VIP guest itineraries from pre-arrival to departure, manage personalized guest correspondence and requests, arrange transport and activities. · ...
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VIP Services Coordinator
1 month ago
Only for registered members DubaiThe VIP Services Coordinator coordinates guest itineraries from pre-arrival to departure. · Coordinate VIP and Butler service guest itineraries · ...
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VIP Services Coordinator
1 month ago
Only for registered members DubaiThe VIP Services Coordinator will coordinate guest itineraries, manage correspondence and preferences, arrange transport and activities. · ...
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VIP Services Coordinator
2 weeks ago
Only for registered members Dubai+Coordinate VIP guest itineraries from pre-arrival to departure. · ...
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VIP Services Coordinator
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Only for registered members Dubai+ Coordinate VIP guest itineraries from pre-arrival to departure + Manage personalized guest correspondence, preferences, and special requests + Deliver tailored service experiences that exceed luxury hospitality expectations ...
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Reservation Executive
3 weeks ago
Only for registered members DubaiThis role plays a crucial part in bridging sales execution reservation management listing operations guest experience and channel partner coordination managing reservations across multiple platforms optimizing listings delivering a high-quality guest experience ensuring smooth co ...
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CRM & Sales Administrator
3 weeks ago
Only for registered members DubaiThis is a Job of CRM & Sales Administrator. · Manage and maintain the CRM system, ensuring all leads, clients, and sales activities are accurately recorded. · Track lead flow, response times, conversion stages, and consultant productivity. · ...
Head of Central Reservation - Dubai, United Arab Emirates - ARK People Solutions
Description
Head of Central Reservations
We are supporting a fast-growing hospitality group in the UAE that is rethinking how centralised operations are led, scaled, and optimised. As the portfolio expands, the organisation is seeking a senior leader to build, lead, and future-proof a large central reservations operation with a strong focus on people leadership, innovation, and operational scale.
This role is deliberately open to leaders outside traditional hospitality. What matters is your ability to lead large teams, drive change, and design smarter ways of working in high-volume environments.
The Role
As Head of Central Reservations, you will take full ownership of a centralised team responsible for managing demand across a growing portfolio. You will operate as a transformation-minded leader, balancing performance, engagement, and innovation while preparing the function for continued growth.
Key Responsibilities
Ideal Background
We are open to candidates from other sectors, including but not limited to:
You will likely bring:
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Central Reservations
The Team Builders- Dubai, United Arab Emirates
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Head of Central Reservation
Only for registered members Dubai
-
Head of Central Reservation
Only for registered members Dubai, Dubai
-
Head of Central Reservation
Only for registered members Dubai
-
Head of Central Reservation
Only for registered members Dubai
-
Reservations Officer
Only for registered members Dubai
-
Reservations Agent 25hours
Only for registered members Dubai
-
Reservation Agent
Only for registered members Dubai, Dubai
-
Corporate Travel Consultant
Only for registered members Dubai, Dubai
-
VIP Services Coordinator
Only for registered members Dubai
-
Express Operations Manager Customer Experience
Only for registered members Dubai
-
Flight Controller
Only for registered members Dubai
-
Reservations Agent
Only for registered members Dubai, Dubai
-
VIP Services Coordinator
Only for registered members Dubai
-
VIP Services Coordinator
Only for registered members Dubai
-
VIP Services Coordinator
Only for registered members Dubai
-
VIP Services Coordinator
Only for registered members Dubai
-
VIP Services Coordinator
Only for registered members Dubai
-
Reservation Executive
Only for registered members Dubai
-
CRM & Sales Administrator
Only for registered members Dubai