Call Center Agent - Dubai, United Arab Emirates - DermaMax Medical Center

DermaMax Medical Center
DermaMax Medical Center
Verified Company
Dubai, United Arab Emirates

1 month ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone.


SKILLS & QUALIFICATIONS

  • Strong command of the
    Arabic &
    English language
  • Preferred 2+ years of work experience as a call center Agent.
  • Capable of working under stress and targets
-
This is part of our JOB

  • Outstanding
    communication and
    interpersonal skills

RESPONSIBILITIES

  • Initiating sales and conversion with potential and difficult clients over the phone.
  • Building relationships with our clients through both inbound calls, outbound calls, and electronic communications from scratch.
  • Lead Generation, Tele Sales, Customer Service relations.
  • Meeting sales targets.
  • Manage large amounts of inbound and outbound calls promptly
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets.

Experience:

Call Center Agent: 2 years (preferred)
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