Call Center Agent - Dubai, United Arab Emirates - DermaMax Medical Center

DermaMax Medical Center

Verified Company

Dubai, United Arab Emirates

3 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone.

SKILLS & QUALIFICATIONS

Strong command of the
Arabic &
English language
Preferred 2+ years of work experience as a call center Agent.
Capable of working under stress and targets

-
This is part of our JOB

Outstanding
communication and
interpersonal skills

RESPONSIBILITIES

Initiating sales and conversion with potential and difficult clients over the phone.
Building relationships with our clients through both inbound calls, outbound calls, and electronic communications from scratch.
Lead Generation, Tele Sales, Customer Service relations.
Meeting sales targets.
Manage large amounts of inbound and outbound calls promptly
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.

Experience:

Call Center Agent: 2 years (preferred)