Assistant Executive Housekeeper - Dubai, United Arab Emirates - Shangri-La Hotels

Shangri-La Hotels

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Shangri-La Dubai

The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world's most dynamic cities.

Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai.

It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai's popular beaches.

The hotel's 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.

As Assistant Executive Housekeeper, we rely on you to:
Supervise the team and maintain a high standard of service and quality in a consistent manner throughout guest rooms and all public areas
Manage the supervisors and employees to ensure guest rooms and all public areas remain clean and free of safety hazards
Assist the Executive Housekeeper in the annual Housekeeping expense budget and periodic forecasts including specific control measures while executing in a disciplined manner
Coach and develop Housekeeping team members to ensure that they can operate independently and deliver quality and financial results
Support the Executive Housekeeper in ensuring a robust talent pipeline for colleague development in line with succession planning
Provides necessary skills & knowledge training to the housekeeping team to uplift the quality and level of staying experiences of the guests
Handles guests' complaints or dissatisfaction and provides necessary service recovery to delight guests.
Oversee the preventative maintenance of guest rooms, public areas and replenishment of room supplies
Supervises daily room assignments. Inspects all VIP rooms, guest floors, floor pantries and other areas daily
Ensures the highest level of safety and security by facilitating effective training programmes that delivers a high degree of awareness amongst staff
Monitors the implementation and progress of various training programmers on their effectiveness

We are looking for someone who:
Has luxury 5* hotel experience in the UAE in a similar capacity
Has a good knowledge of Rooms and Housekeeping quality standards, expense and cost control, forecasting and budgeting in a luxury environment
Has a solid track record in maximizing guest satisfaction scores in-line with company expectations, with a passion for high quality Housekeeping practices and standards
Is detail-focused and guest-oriented
Has highly effective time management skills and delivery on time
Enjoys interacting with people and being part of the team and surrounding community
Is an engaging, helpful, and trustworthy leader, and always upholds professional values, ethics, and integrity
Communicates and writes with fluency in English