- Handle inquiries related to deposit accounts for home finance customers. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
- Responsible for closing Home Finance customer complaints and ensuring that customer is satisfied with the service provided
- Ensure TAT is adhered to and where possible exceed customer expectations
- Ensure Home finance customer is constantly informed on status of his/her query.
- Co-ordinate and liaise with other departments in a professional manner
- Deliver the right levels of service skills support & coach other colleagues. Participate in regular review and development meetings with key stakeholders
- Ensure compliance with bank policies
- Comply and perform Key operational controls as required in ADIB's polices & procedures in day-to-day operations.
- Cross sells ADIB products to HF customers.
- Achieving Monthly Budget
- Continuous Improvement
- Response to be provided for Internal Audit & ICD Comments.
- Compliance of policies & procedures
- Positive customer feedback
- Tasks to be completed within specified TAT
- Broad knowledge of ADIB's Retail Banking financial products & services
- Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
- Good knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- General awareness of competitors in the local market
- Fair knowledge of service standards
- Training skills
- Sales skills
- Management Information skills
- Computer skills
- Minimum 2 years' experience as a Customer Relations or similar roles in a banking environment
-
Description · Role: Relationship officer · Role Purpose: · Develop strong relationship with key contacts in targeted sectors/segments to source payroll salaried accounts, cross sell assets products (i.e. Covered Cards and Personal Finances) aligned with ADIB policies and procedu ...
United Arab Emirates د.إ72,000 - د.إ180,000 (AED) per year1 week ago
-
We seek a friendly and customer-focused individual to join our inbound contact center team in Dubai. In this role, you will be our valued customers' first point of contact. · ...
UAE د.إ72,000 - د.إ180,000 (AED) per year2 weeks ago
-
DescriptionTo achieve monthly targets assigned individually and for the team. · To ensure that all telesales activities are directed to meeting sales targets. · To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that th ...
United Arab Emirates د.إ90,000 - د.إ180,000 (AED) per year3 days ago
-
The Solution Sales Officer will be responsible for driving business development, client acquisition and B2B sales. · Identify and prospect potential clients within target industries with a focus on Compliance and BFSI sectorsDevelop and execute sales strategies to achieve monthly ...
United Arab Emirates, United Arab Emirates, United Arab Emirates Full time1 month ago
-
We are searching for an experienced Technical Office Manager to join our expert construction teams on upcoming marine projects that shape the future. · ...
United Arab Emirates, -, United Arab Emirates Full time1 month ago
-
We are searching for an experienced Technical Office Manager to join our expert construction teams on upcoming marine projects in the UAE. · Design coordination; effectively handle the communication between Designer / Consultant and the construction team · Manage the Technical do ...
United Arab Emirates, -, United Arab Emirates Full time1 month ago
-
About Emirates NBD: Emirates NBD is a market leader across the MENAT region with a presence in 13 countries. We serve our customers and help them realise their financial objectives through a range of banking products and services. · Financial: Deliver all the budgeted targets for ...
UAE1 month ago
-
Description · Job purpose: · To engage in direct fleet sales activities to maintain and grow vehicle sales with major accounts, in line with approved business plans, resulting in significant increases in gross profit. · Key Job Responsibilities · • Deliver fleet sales profit ...
United Arab Emirates د.إ90,000 - د.إ220,000 (AED) per year1 week ago
-
To drive sales by achieving monthly targets, delivering excellent customer service. · ...
UAE1 month ago
-
Description · An Investigations Manager is responsible for performing specific investigative and enforcement duties relating to examining the suitability of applicants for licensing relating to gaming operators and related vendors, employees, and qualifiers under the jurisdiction ...
United Arab Emirates1 week ago
-
+Delivering budget commitments on fleet sales profit and volume, devising strategies for developing SME, RAC & corporate sales and customer contacts across the UAE. · ...
UAE1 month ago
-
We are seeking a dynamic Country Manager to identify new business opportunities and drive growth in the Nordic iGaming markets. · Key responsibilities include building strong customer relationships, understanding their needs and confidently presenting our product offerings. · The ...
UAE2 weeks ago
-
Delivering Budget commitments on Fleet Sales Profit and Volume. Devise strategies for developing SME, RAC & Corporate sales and customer contacts across the UAE. · ...
UAE1 month ago
-
Job Description · For all staff in school we share a responsibility to ensure that children are safe and properly supervised at all times. Our school is committed to 'amazing learning'- providing enjoyable and meaningful learning experiences so that every pupil makes as much prog ...
United Arab Emirates د.إ84,000 - د.إ156,000 (AED) per year Full time3 days ago
-
Description · Key Accountabilities: · Delivering Budget commitments on Fleet Sales Profit and Volume. · Devise strategies for developing SME, RAC & Corporate sales and customer contacts across the UAE. · Develop a strong and long-term business relationship with key accounts by ev ...
United Arab Emirates د.إ90,000 - د.إ180,000 (AED) per year3 days ago
-
Description · Core Duties & Responsibilities · Identifying new business opportunities through research, networking, and cold calling · Building and maintaining customer relationships to encourage repeat business · Presenting and demonstrating services to potential clients · Meeti ...
United Arab Emirates د.إ120,000 - د.إ300,000 (AED) per year1 week ago
-
Job purpose: · To provide administrative, operational, and customer service support to the sales team by managing customer inquiries, coordinating sales documentation, overseeing deliveries and collections, and maintaining accurate records. The Sales Coordinator ensures smooth da ...
UAE د.إ78,000 - د.إ126,000 (AED) per year2 weeks ago
-
The Account Manager plays a critical role in managing and growing Enterprise accounts by delivering exceptional service, strengthening client relationships, and driving account expansion. · This position requires strategic coordination, responsiveness, and a strong focus on clien ...
United Arab Emirates1 month ago
-
This role focuses on building long-term guest relationships by delivering personalized experiences through understanding individual needs and managing escalated issues. · ...
UAE1 month ago
-
We're one of the region's most recognisable brands. We're banking innovation leaders. We're growing across both the UAE and our global offices. · Manage relationships with key personnel in allocated Corporate portfolio · Liaise with Travel Management Companies' sales staff to dis ...
UAE3 weeks ago
Relationship Officer - United Arab Emirates - ADIB Group
Description
DescriptionRole: Relationship Officer - branches
Location: BR-Shaikh Zayed Road Branch, Dubai
Role purpose:
Managing products and service functions to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency. Reports direct to: BM
This position is for UAE Nationals only.
Key accountabilities of the role:
Responsibilities:
Results required:
Specialist skills / technical knowledge required for this role:
Previous experience:
-
Relationship Officer
ADIB Group- United Arab Emirates
-
Relationship Officer
Only for registered members UAE
-
Senior Relationship Officer
Mashreq Bank- United Arab Emirates
-
Solution Sales Officer
Full time Only for registered members United Arab Emirates, United Arab Emirates, United Arab Emirates
-
Technical Office Manager
Full time Only for registered members United Arab Emirates, -, United Arab Emirates
-
Technical Office Manager
Full time Only for registered members United Arab Emirates, -, United Arab Emirates
-
Senior Relationship Manager
Only for registered members UAE
-
Sales Executive
Galadari Brothers- United Arab Emirates
-
Sales Excecutive
Only for registered members UAE
-
Investigations Manager
The General Commercial Gaming Regulatory Authority- United Arab Emirates
-
Fleet Sales Executive
Only for registered members UAE
-
Country Manager Nordics
Only for registered members UAE
-
Fleet Sales Executive
Only for registered members UAE
-
Learning Support Assistant(Emirati)
Full time Only for registered members United Arab Emirates
-
Fleet Sales Executive
Galadari Brothers- United Arab Emirates
-
Executive - Sales (UAEN Talent Pool)
Dubai World Trade Centre- United Arab Emirates
-
Sales Coordinator
Only for registered members UAE
-
Account Manager
Only for registered members United Arab Emirates
-
Sales Coordinator
Only for registered members UAE
-
Senior Manager
Only for registered members UAE