Relationship Officer - United Arab Emirates - ADIB Group

    ADIB Group
    ADIB Group United Arab Emirates

    3 days ago

    د.إ72,000 - د.إ180,000 (AED) per year *
    Description
    Description

    Role: Relationship officer 
        
    Role Purpose:

    Develop strong relationship with key contacts in targeted sectors/segments to source payroll salaried accounts, cross sell assets products (i.e. Covered Cards and Personal Finances) aligned with ADIB policies and procedures.
        
    Key Accountabilities of the role      

    • To source payroll accounts from targeted sectors/segment and achieve or exceed the assigned monthly target.
    • Cross sell and source Covered Cards products from targeted sectors/segment and achieve or exceed the assigned target.
    • Cross sell and source Personal Finance products from targeted sectors/segment and achieve or exceed the assigned target.
    • Develop and maintain strong relationship with respective employers HR/Finance/Admin within targeted government entities, multi nationals and well know large and medium corporates in addition to new establishments and Free Zones.
    • Conduct marketing/kiosk/onboarding sessions activities within targeted employer to market ADIB products and services 
    • Participate and complete activities assigned by management.
    • Full awareness on product policies, and procedures and ensure swift implementation.
    • Visit potential employers/clients to finalize business deals within targeted turnaround time based on ADIB policy and procedure.
    • Full awareness on assigned products in term of knowledge/process and ensure full adherence.
    • Deliver a timely prompt service to customers.
    • Adhere with stipulated office timing, follow strictly, secrecy norms and maintain data confidentiality.
    • Prepare and review Standard Credit Application and ensure all information provided are accurate and ensure authenticity of critical documents (copies of Bank Statement, Passport, EID, Salary certificate/Salary Transfer Letter) prior sending to the respective unit coordinator for processing.
    • Follow the approval process and escalate the delay to superiors if any.
    • Execute & process the above-mentioned products lines representing ADIB, prepare files as per check list, share physical files with coordinators within 24 hours of completing the signing formalities with customer.
    • To ensure quality of applications submitted and rectify error/omission if any.
    • Check the file activation and notify management in case of delay at Card centre end.
    • Maintain good rapport within ADIB (inter-department/peers) to ensure smooth business flow. 
    • Initiate cross-sell other banking products (on best efforts basis).
    • Escalate customer complaints to management if any 
       

    Specialist Skills / Technical Knowledge Required for this role:

    • Multi-products sales, payroll or employee banking experience. 
    • Good knowledge of retail banking service standards, sales skills and computer skills
    • General awareness of competitors in local/regional market
    • Driving License 
       
    * This salary range is an estimation made by beBee
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Relationship officer