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Dubai

    Duty Manager - Dubai, United Arab Emirates - accor hotels

    accor hotels background
    Description

    • Be on hand to meet and escort allarriving VIPs ensuring that their needs aresatisfied.
    • Assist subordinates during peakperiods.
    • Conduct a complete facilityinspection of the entire hotel at least once duringshift.
    • Ensure proper completion of all localgovernment requirements concerning hotel guests (i.e.securing/scanning of acceptable document from guests and forwardingthe same to CID/Police through established electronicmethod).
    • Constantly check reservations toensure room availability and special blockings are handledcorrectly. On overbooking situation, facilitate the reservation ofalternate hotel, supervise guest transfer, and make rationaldecisions best for the hotel.
    • Ensure that allrooms which are due to check-out are checked and the dailyhousekeeping discrepancy reports are resolved.
    • Ensure that all wake-up calls are in order and completedpunctually.
    • Communicate with other departmentsto ensure proper handling of guests and groups. Ensure reservationrequests for suites and other special accommodations are met whenpossible.
    • Ensure that all incomingreservations for the day match the necessaryaccommodation.
    • Be constantly aware of the roomsituation of competitor hotels.
    • Ensure thestrict control of room keys. Supervise the key handling proceduresfor maximum security.
    • Conduct regularinspection of VIP rooms and of the entire hotel and liaise with thehousekeeping department on deviation from standard set-ups. Ensurethat public areas are clean and up tostandards.

    JobRequirements:

    • Highly responsible andreliable.
    • Computer proficiency in a Windowsenvironment (Word, Excel, PowerPoint).
    • Musthave the ability to handle a multitude of tasks and Guestrequests.
    • Ability to focus attention on guestneeds, remaining calm and courteous at alltimes.
    • Strong interpersonal and problemsolving abilities.
    • Ability to work cohesivelywith fellow colleagues as part of a team.
    • Fluency in English and Russian is mandatory
    • Excellent written and verbal communication, interpersonal andleadership skills.
    • Highly organized,results-oriented with the ability to be flexible and work wellunder pressure.

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