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Dubai

    slp coordinator - Dubai, United Arab Emirates - Amazon

    Amazon
    Amazon Dubai, United Arab Emirates

    2 days ago

    Amazon background
    Description

    Desktop Support needs 5 years experience in an IT service desk environment providing technical support to a remote user base via telephone, face to face and remote desktop/management tools

    Desktop Support requires:

    • Excellent knowledge of systems and hardware, database software applications and networking systems and procedures including knowledge of mobile device support (iPhone, iPad), Mobile Applications and Mobile Device Management, iOS and Mac OSX
    • PC, Mac, Active Directory, LDAP,
    • Experience supporting C Level Executives\
    • Office 365
    • Must have strong collaboration, organizational, time management skills, and ability to work independently under limited supervision
    • Able to multi-task with strong communication skills (both verbal and written) as well as good interpersonal skills
    • Minimum 5 years experience in an IT service desk environment providing technical support to a remote user base via telephone, face to face and remote desktop/management tools

    • Bachelors degree in computer science/technical discipline preferred; computer systems or A+ certifications are a plus or equivalent combination of education and experience.

      PREFERRED QUALIFICATIONS

    • ITIL Certification
    • Practical Knowledge of SAP

    Desktop support duties:

    • Execute SQL statements or scripts
      Execute UNIX commands
      Install apps

    Remote Work :

    No

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