Guest Service Agent - Dubai, United Arab Emirates - The First Group

    The First Group
    The First Group Dubai, United Arab Emirates

    4 days ago

    Description



    Overview



    About The First Collection:
    The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai's vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai's dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand—it's an immersive journey into the heart of Dubai.

    About The First Collection Marina:
    Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.

    About The First Group Hospitality

    The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

    For more information, visit




    Job Description



    The Club Lounge Agent is responsible for the set-up, clearing and cleanliness of the Lounge area in safe and efficient compliance with policies and procedures and brand standards. Must deliver personal service to our VIP Guests and complies with all guest service basics such as proper uniform, name tag and proper guest greetings.

    Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.

    Reports any deviations from policies, procedures, brand standards and regulations to management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

  • Perform Check In/Check Out for VIP Club Lounge guests
  • Monitor lounge access and ensure only eligible guests are admitted
  • Welcome and assist club lounge guests in a professional and courteous manner
  • Serve drinks, beverages, and light refreshments to guests
  • Replenish food and beverage items and coordinate with kitchen/bar staff
  • Support smooth lounge operations during peak hours
  • Comply with policies and Practice safe work habits and comply with Sanitary, safety, security and emergency procedures.
  • Respond promptly to guest requests and resolve concerns efficiently
  • Perform any other tasks / duties as requested by management



    • Desired Skill & Expertise



  • Excellent customer service and guest relations skills

  • Strong verbal and written communication abilities

  • Knowledge of food and beverage service, including serving drinks

  • Front desk and receptionist operation skills

  • Ability to multitask and manage guest requests efficiently

  • Professional appearance and positive attitude

  • Basic computer skills and familiarity with hotel systems

  • Problem-solving and conflict resolution skills

  • Attention to detail and organizational abilities

  • Ability to work independently and as part of a team


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