Call Center Executive - Dubai - United Arab Emirates - First Abu Dhabi Bank

    First Abu Dhabi Bank
    First Abu Dhabi Bank Dubai - United Arab Emirates

    1 day ago

    د.إ36,000 - د.إ72,000 (AED) per year *
    Description

    Company Description

    Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry. 

    Job Description

    JOB PURPOSE:

    To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues

    Specific Job Accountability

    Provide excellent customer service by attending to incoming calls within the quality guidelines

    Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process

    Recommend potential products or services to management by collecting customer information and analyzing customer needs

    Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores 2

    Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products

    Maintains customer records by updating customer history through service requests/complaints and Notes

    Maintain confidentiality of the bank's customers and data

    Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations

    Attend to special tasks assigned by team leader and Managers

    Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates

    Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre

    * This salary range is an estimation made by beBee
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