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Ras Al Khaimah City

    Front Desk Agent - Ras Al Khaimah, United Arab Emirates - IHG - INTERCONTINENTAL HOTELS GROUP

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    Description

    Every day is different, but you'll mostly be:

    • Kicking off truly memorable guest experiences with the warmest of welcomes
    • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
    • Taking, managing, and receiving payments for guest bookings
    • Making the check-in and check-out process feel swift and seamless
    • Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
    • Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations

    What We need from you:

    • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
    • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
    • Fluency in the local language - extra language skills would be great, but not essential
    • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills


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