- Review/analyze workforce management data on a regular basis to ensure adherence to the group quality standards are consistently met.
- Ensure a good relationship with our third party outsourced.
- Responsible of calibrating the service between external and internal customer care staff.
- Provide regular feedback and reports to Country head of customer care to ensure optimized decision-making can be undertaken with regards to resourcing.
- Help/guidance to team leads in the supplier side to ensure agreed service level targets are consistently achieved in a cost-effective manner.
- Assume the key role in the control of the Contact Center cost position by ensuring that the First contact is always running at optimal levels of efficiency and in the most cost-effective way.
- Use all CRM and E-commerce systems confidently and use to accurately add notes to orders and cases for all incoming and outgoing contacts.
- Work closely with other internal departments to ensure issues affecting customer orders or returns are resolved and enable seamless shopping experience.
- Bachelor's degree in Business Management.
- 7 years of experience in managing Customer Care.
- Understanding of all communications tools such as Ziwom Zendesk, genesis etc...
- Past CX experience is a plus
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Center Manager
1 day ago
Score Plus - The Princeton Review Middle East Dubai, United Arab Emirates**Impact & Scope** · The Center Manager serves as General Manager of a Score Plus Education Center. This Center provides Test Preparation, Admissions Consulting, Languages Training, and Academic Tutoring support to students seeking to excel in a career for higher studies and bett ...
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Center Manager
1 day ago
Score Plus FZ LLC - DMCC Dubai, United Arab Emirates**Impact & Scope** · The Center Manager serves as General Manager of a Score Plus Education Center. This Center provides Test Preparation, Admissions Consulting, Languages Training and Academic Tutoring support to students' seeking to excel a career for higher studies and better ...
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Center Manager
1 week ago
Zentral Dubai, United Arab EmiratesMember Experience: · - Build strong relationships with members, understanding their unique needs and preferences. · - Act as the primary point of contact for member inquiries, concerns and escalations. · - Ensure a high level of customer satisfaction by promptly addressing member ...
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Center Manager
3 days ago
AIT Dubai, United Arab EmiratesThe Center Manager oversees all aspects of the center including staffing; sales, service, academics, and the overall center P & L. He/she will hire, manage, and coach a team of counselors/advisors and coordinators to achieve financial, service, and academic outcomes. · **Desired ...
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Call Center Manager
1 week ago
Pinoy Tourism LLC Dubai, United Arab Emirates**Business Goal**: · 1.Meeting customer service targets · 2.Increasing efficiency and productivity · 3.Reducing costs · 4.Improving employee morale and retention · 5.Enhancing quality assurance · 6.Managing risks and compliance · **KPI**: · 1.Average Call/lead Handling Time · 2.F ...
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Baking Center Manager
1 week ago
LESAFFRE GROUP Dubai, United Arab EmiratesDomaine d'activité- Sciences appliquées- Catégorie- Baking- Localisation- Dubai, United Arab Emirates- Type de contrat- Permanent Contract- Experience- +10 yearsDescription de l'offre · Reporting directly to the General Manager and functionally to the Baking Center & Innovation D ...
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Call Center Manager
1 day ago
Strive Services Group Dubai, United Arab Emirates**Job Summary**: · The Call Center Manager is responsible for leading and managing the operations of the call center to ensure the delivery of exceptional customer service. They are responsible for managing a team of customer service representatives, monitoring performance metric ...
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Call Center Manager
5 days ago
Group of Cosmetology and Dental Clinics Dubai, United Arab EmiratesAn innovative aesthetic clinic located in Dubai, specializing in providing personalized aesthetic solutions that enhance and rejuvenate natural beauty. Our expert team of professionals utilizes the latest technology and techniques to deliver exceptional results across a comprehen ...
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Training Center Manager
1 week ago
Unicorn Ecosystem Dubai, United Arab Emirates Full timeThe unique educational place Unicorn Ecosystem is looking for a manager for our education center to join its cool team · If you know how to find a common language with people, love children and understand their age-related characteristics, you are not afraid of multitasking, you ...
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Manager- Call Center
1 week ago
servicemycar Dubai, United Arab Emirates1. Must have minimum 6 years in similar profile with well known call center · 2. Good supervisory skill with Time management capability. · 3.Good communication skill in English · 4.Must be available in UAE for a face to face interview and available to join immediately · Applicati ...
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Baking Center Manager
1 week ago
Lesaffre Dubai, United Arab EmiratesCompany Description · Founded in 1853, Lesaffre is an independent, family-owned group based in France, and a leading global provider of baker's yeast and yeast extract products. · It employs over people on five continents and markets bakery, taste improvement, health and nutritio ...
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Call Center Manager
1 day ago
Dream Spa Investments LLC Dubai, United Arab EmiratesJob Qualifications and Responsibilities: · Excellent Communication skills · Proficient with MS Office and Excel · Able to anticipate problems and recommend solutions · Able to identify opportunities to improve spa and the working environment · Able to complete quality work in an ...
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Dermatology Center Manager
3 days ago
Dubai Dermatology and Medical Center Dubai, United Arab Emirates**A state of the art dermatology medical group in Dubai is looking for a Dermatology Center Manager to manage high volume premium Dermatology Medical Center.** · **REQUIREMENTS** · - Aesthetics/ beauty, or medical background · - Excellent interpersonal skills and communication in ...
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Business Center Manager
3 days ago
Sorp Management Consulting Dubai, United Arab EmiratesWe are looking for an **Experienced Business Center Manager ** · - **What you will be doing?** · - Search and interact with agents both, local and foreign · - Search and work with advertising aggregators, both local and foreign · - Constant interaction with colleagues from Market ...
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Call Center Manager
1 week ago
VALTRANS TRANSPORTATION SYSTEMS & SERVICES Dubai, United Arab EmiratesAnswers clients' questions, resolve problems and maintain client satisfaction by providing problem solving resources. · - Maximizes client operational performance by providing help desk resources and technical advice. · - Maintaining accurate records and documenting all customer ...
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Sales Center Manager
1 week ago
Al Nexzit Consults Dubai, United Arab Emirates**_Job Information_**: · **_ _** · - _Lead and manage the sales center operations, including sales activities, customer service, and team performance._ · - _Develop and implement sales strategies, goals, and initiatives to drive revenue growth and achieve sales targets._ · - _Man ...
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Call Center Manager
1 week ago
Silascis clinics Dubai, United Arab Emirates**Responsibilities** · - Assist in the formulation of targets for individuals and teams · - Hire and onboard new employees · - Answer questions from staff and provide guidance and feedback · - Anticipate escalation and take over calls when needed · - Devise ways to optimize proce ...
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Call Center Manager
1 week ago
MEALS ON ME CATERING SERVICES LLC Dubai, United Arab Emirates**Position Overview**: · **Key Responsibilities**: · **1. Sales**: · - Develop and implement effective tele sales strategies to drive revenue growth in line with company targets. · - Set ambitious sales goals for the team and provide guidance to achieve them. · - Identify potenti ...
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Manager Distribution Center
1 day ago
Adidas Dubai, United Arab EmiratesPurpose & Overall Relevance for the Organization: · - Dubai DC team is responsible and accountable for the overall management of the Dubai Distribution Center (DC). The responsibilities include but are not limited to forecasting, capacity planning", supporting 3PL partners across ...
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Call Center Manager
3 days ago
VALTRANS TRANSPORTATION SYSTEMS & SERVICES Dubai, United Arab Emirates**Description**: · - Collecting and analyzing call center statistics (sales rates, cost, customer service, metrics). · - Conduct effective resource planning to maximize the productivity or resources (people/technology, etc.). · - Develop monthly, quarterly and annual call center ...
Regional Contact Center Manager - Dubai, United Arab Emirates - MAJID AL FUTTAIM
Description
Requirements