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Sharjah

    Night Manager - Sharjah, United Arab Emirates - HILTON HOTELS

    HILTON HOTELS
    HILTON HOTELS Sharjah, United Arab Emirates

    6 days ago

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    Description

    As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

    • Oversee the entire Front Office operation to maintain high standards
    • Serve as a point of contact for regular and VIP Guests
    • Complete Night Audit duties
    • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
    • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
    • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
    • Manage, record and promptly resolve issues or emergencies that arise
    • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
    • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
    • Compile adequate handover to Early staff / Duty Manager
    • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
    • Act in accordance with policies and procedures when working with front of house equipment and property management systems
    • Conduct annual and mid-year Appraisals with Team Members
    • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
    • Assist other departments, as necessary
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